Station Grade

Role - Station Grade (Relief Post)

Customer Service Role

Contract - Permanent

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

**Not your average role.**

This role is an exciting opportunity to work within our industry ensuring a high standard of customer service to our travelling customers. The role also has responsibility for sale of tickets and other rail service products providing customers with information and assistance. Maintenance/cleaning of station environment including platforms, watiing areas and toilets, ensuring that the station conforms to the Service Quality Incentive Regime requirements.

**What you bring**
- Motivation and Flexibility.
- Excellent communication skills.
- Demonstrate individual initiative.
- Ability to work under pressure with the ability to remain calm.
- Customer Service background
- Experience of following rules and instructions

**What we offer you**

ScotRail offer an excellent rewards package including:

- Contributory Final Salary Pension scheme.
- Free and reduced rate rail travel for you and your family.
- Generous holiday allowance.
- Enhanced company sick pay and family leave including maternity, paternity and adoption.
- Life Insurance cover for 4 x annual salary.
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Please note that due to the volume of interest received these vacancies could close prior to the published date.

Hours of work: 35-hour week. Flexibility is essential to meet shift requirements as varied turns of duty involved including weekend working. The relief post will have a contractual commitment to work, when required by the company up to a maximum of 13 Sundays per calendar year.

Reference salary £ 32,845 per annum, Training salary £22,147 per annum.

**Selection Process**

**Equal Opportunities