Customer Service Administrator

4 days ago

Antrim, United Kingdom JAQ Fulfilment Full time

*Please note this role is fully based on site in our Head Office in the Craigstown Road Industrial Estate.

The Jaq. Group is a fast-moving company which has experienced considerable growth over the last year. The role of Customer Service Advisor is to guide and assist the Company’s customers with any queries and track/provide updates on their order status with the goal of increasing excellent customer feedback/reviews.

**Key Tasks include but are not limited to**:

- Dealing with customer enquiries in a professional and timely manner, providing an excellent standard of customer service at all times.
- Raising support tickets in line with customer queries to enable further research into the query.
- Track any customer orders and provide an update as to what stage of the order process the package is in.
- Resolve any customer complaints with the goal of satisfying the customer to prevent them from not re-ordering in future.
- Provide administration support where necessary by recording and maintaining a database of customer information.
- Liasing with the warehouse team and escalating inquiries to different departments where necessary.
- Responding to queries and comments across all social media platforms (Facebook, Instagram, TikTok etc) to ensure these platforms are positive, friendly and helpful.
- Passing customer feedback onto the product or sales team to improve the organisation’s reviews.
- Be fully flexible and help out in other departments where necessary (full training provided).
- Undertake any other duties as required, that are within the competence of the post.

**Hours of Work**:

- Monday to Friday, 9am - 5pm but must be flexible to do overtime where required. Requires 1 in 4 Saturday shifts 8am-4pm with a day off during the week..

**Essential Criteria**:

- 2+ year previous experience within a customer-facing role.
- Excellent customer service skills.
- Excellent timekeeping and problem solving skills.
- Be fully flexible.
- Be able and willing to take on additional hours as and when required.

**Desirable Criteria**:

- Experience in working to targets.
- Administration experience.

Pay: £12.50-£13.13 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount

Schedule:

- 8 hour shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Antrim: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

  • Customer Service Administrator

    4 days ago

    Antrim, United Kingdom The Renovation Company Full time

    Responsibility: - Day-to-day running of a busy Service & Parts Department. - Dealing with customer queries - Processing of paperwork - Parts ordering & management of van stocks - General administration and office duties **Requirements**: - Admin role experience at least for 2 years - Previous experience/a basic mechanical knowledge of plant or motor trade...

  • Customer Service

    1 week ago

    Antrim, United Kingdom Black Fox Solutions Full time

    **Customer Service** **Antrim - £25k** Join one of the largest service providers on a permanent basis! This is a great role with flexible working patterns to suit you!!! **The role**: - Build and maintain customer/client base - General office and administration duties - Providing excellent customer service to existing customers - Processing orders and...

  • Customer Services Assistant

    2 days ago

    Antrim, United Kingdom firmus energy Full time

    Customer Services Assistant Application Deadline: 17 December 2025Department: firmus energy - Customer Services Employment Type: Full TimeLocation: Antrim, Northern Ireland Description Customer Services Assistant  Full Time (37.5 Hours Per Week)   Joining firmus energy means becoming part of a dynamic and forward-thinking team with exciting opportunities...

  • Customer Services Assistant

    2 days ago

    Antrim, United Kingdom firmus energy Full time

    **Customer Services Assistant (x 1)** **Specific Purpose Role (approx. 9-12 months) - Full time (37.5 Hours)** **Starting Salary £20,140 p.a. + Bonus + Benefits** **Ref: fe/22/13** firmus energy is responsible for the construction and operation of a natural gas network of over 1,900km; the equivalent of laying mains from Antrim to Rome! With over 110,000...

  • Customer Services Assistant

    2 days ago

    Antrim, United Kingdom firmus energy Full time

    **Description**: **Customer Services Assistant** **Full Time (37.5 Hours Per Week)** **firmus energy (supply)**is Northern Ireland’s leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while...

  • Customer Service Representative

    3 hours ago

    Antrim, United Kingdom Black Fox Solutions Full time

    **Customer Service** **Antrim** **£24k - 27K (DOE)** *** Join a leading engineering company who supply and distribute throughout Europe! Working Hours: Either 8-4pm or 9-5pm *** **Role includes**: - Liaise with internal and external stakeholders including customers, logistics, production and sales - Processing orders / data - Coordinate bookings and...

  • 23n/mini - Customer Service Administrator

    1 week ago

    Antrim, United Kingdom Randox Laboratories Full time

    Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin. This shuttle will take staff back to the station at the end of the day. The Role: - Use of relevant software to record and monitor the status of customer and internal queries. - Contacting customers to carry out...

  • Customer Services Assistant

    2 days ago

    Antrim, United Kingdom firmus energy Full time

    **Customer Services Assistant (x 1)** **Specific Purpose Role (approx. 9-12 months) - Full time (37.5 Hours)** **Starting Salary £20,140 p.a. + Bonus + Benefits** **Ref: fe/22/13** firmus energy is responsible for the construction and operation of a natural gas network of over 1,900km; the equivalent of laying mains from Antrim to Rome! With over 110,000...

  • Customer Services Assistant

    4 days ago

    Antrim, United Kingdom firmus energy Full time

    **Customer Services Assistant** **Specific Purpose Role (approx. 9-12 months) - Full time (37.5 Hours)** **Starting Salary £20,140 p.a. + Bonus + Benefits** **Ref: fe/23/11** **_ firmus energy is responsible for the construction and operation of a gas network of over 2,200km across 35 cities, towns and villages across Northern Ireland. As well as...

  • Mystery Shopper

    6 days ago

    Antrim, United Kingdom Customer Perceptions Ltd Full time

    Customer Perceptions are recruiting Mystery Shoppers in N. Ireland. Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.Flexible working hours are available to suit your needs. NOTE: our fees are on a per shop basis, so you can do approx 3 in an hour so therefore hour rate approx. £24....