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Senior Motor Claims Adjuster

2 weeks ago

Ipswich, United Kingdom Gallagher Full time

**Motor Claims Adjuster - Level 6**

**Remote Working Opportunity**
- Based either remotely or in one of our UK offices, the purpose of this role is to investigate insurance claims to determine the extent of liability on behalf on the client. The role will involve examining the damages to people and property (homes, vehicles and offices), as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third Party repair process from beginning to end._

**Primary Responsibilities**:

- Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves.
- Make liability enquiries, in accordance with Adjuster’s Manual, using most appropriate method (phone, correspondence, field visit).
- Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy.
- Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
- Respond to all written and phone enquiries clearly, courteously and promptly.
- Review claims regularly using diary system to ensure accurate reserves and timely closure.
- Develop relationships with clients by providing a friendly, efficient service.
- Liaise with and control own solicitors to ensure cases not abandoned to them.
- Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
- Comply with all GB and office procedures.
- Actively participate in GB training programme.
- Support, train and develop less experienced staff.
- Promote and enhance GB image.
- Attend Conferences/Consultations when appropriate.

**Essential Skills**:

- Ability to independently verify and analyse coverage of senior adjuster level claims with mínimal supervision limited to the most complex claims.
- Ability to investigate senior adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with supervision limited to complex cases.
- Determining liability/compensability on senior adjuster level claims.
- Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of senior adjuster level claims. Coaching and mentoring of less experienced adjusters.
- Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in Claim Notes, with supervision limited to complex cases. Ability to ensure quality and timely carrier reporting.
- Thorough understanding of litigation process and actively manage and direct defence agents to achieve optimal resolution with supervisory input. Early identification of the probability for settlement. Coaching and mentoring of less experienced adjusters.
- Recognise and proactively pursue resolution opportunities of senior adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with supervision limited to complex cases.
- Recognise and proactively pursue recovery opportunities on senior level claims at earliest point.
- Demonstrates the ability to communicate in a complete, concise and logical manner. Supervisor input needed on select complex situations. Ability to coach and mentor less experienced adjusters.
- Effective presentation in claim reviews, branch meetings, roundtables and internal/external customer presentations. Preparing and presenting internal/external customer presentations. Ability to coach and mentor less experienced adjusters.
- Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions. Proactively provides solutions. Becomes a go-to person for the client. Ability to coach and mentor less experienced adjusters.

**Why Gallagher Bassett?**

As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors.

We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire. We welcome the option to work in any of our office locations across the UK as follows:

- Tamworth
- Blisworth
- Llantrisant
- Ipswich
- Chelmsford
- Horsham

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining Gallagher Bassett, you are joining a global organisation who will