Care Coordinator

**Role Details**

**Job Title**:Care Coordinator

**Reports to**:Registered Manager

**Salary**:£21000 to £24000 per annum, depending on experience

**Job Overview: (Note - In addition to these functions, employees are required to carry out such duties as may reasonably be required)**:

- To provide leadership to care staff within the service
- To provide care in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements and relevant regulations under the direction of the Manager
- To supervise the care delivery within the service
- To maintain skills at a current level, and undertake such training and development as may, from time-to-time, be required to maintain practices as up to date

**Location**:The service premises, but you may be required to work from other locations at the discretion of the company and with appropriate notice.

**Working Hours**:5 days over a 7-day period, as agreed with the Manager

**Responsibilities and Duties of the Job**

**Role-specific Duties**:The Care Coordinator’s responsibilities include but are not limited to the following:

- Ensure service users are at the heart of the care delivery and their wishes and preferences enhance their wellbeing
- To supervise staff and ensure that all staff contribute to the efficient running of the service
- To organise and coordinate care delivery in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements and relevant regulations under the direction of the Manager and within the financial plans
- Ensure that the care service is delivered to service users at the times and for the duration specified in the relevant individual agreement(s) and contract standards
- Be responsible for promoting and protecting the welfare of those individuals supported by the service

**Working with Others**:

- Develop effective working relationships with other employees within the service
- Work in cooperation with members of the multidisciplinary teams to maximise opportunities for service users

**Other Duties**:Other duties and responsibilities to be undertaken may include any (or all) of the items in the following list:

- Seek opportunities for personal and professional growth

**Personal and Professional Development**:

- Attend statutory training and any other training as directed by management

**Person Specification**

**Specific Requirement for Qualifications**:

- Good English - written and verbal
- Vocational qualification Level 3
- Supervisory or management qualification

**Specific Requirement for Skills**:

- **Proficient Written Skills -**
- Maintain all care plans/care records in accordance with the service’s policy and audit care records following company policy to ensure compliance
- Develop and maintain a duty rota to meet the needs of the service users that the service supports
- Develop and maintain annual leave requests to ensure staff receive their annual leave and there are enough staff on duty to support people
- **Leadership Skills -**
- Ability to induct and orientate new employees to the job role and service
- Organise and plan supervision and appraisals for care staff
- Provide and oversee staff providing service users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom
- Dispense medication following the service’s policies and procedures
- Ensure that the staff allocated and the staff attending each service user have the relevant skills, knowledge and resources related to the opportunities and needs of that person
- Communicate any problems, concerns or changes to peoples’ family members as needed
- **Communication Skills -**
- Care Coordinators need to build rapport with service users by establishing personal connections and showing interest in their lives
- The post-holder should recognise the importance of effective communication within the multidisciplinary team, with service users and their families/friends whilst recognising people’s needs for alternative methods of communication, and respond accordingly
- Excellent telephone manner is required to deal with staff and service users under pressure
- Ensure that each staff member is introduced to the service user before or at the beginning of the first visit by that staff member, and that the service user always knows who to expect at each visit
- **Problem-solving Skills -**
- Care Coordinators need to be able to adapt and address situations quickly
- Plan, develop, implement and assess approaches to promote health and wellbeing, whilst recognising and reporting situations where there might be a need for protection
- Manage travel delays and staff shortages to fully mitigate the impact on the service user, managing and minimising their distress and insecurity in such situations

**Specific Requirement for Previous Experience**
- Previous experience of working in a simila