Customer Service Advisor

6 days ago

Warrington, United Kingdom The Portfolio Group Full time

Are you an experienced Customer Service Advisor looking for a new challenge? Do you have experience of working in a call centre environment? This is an exciting opportunity to work with Betfred.Com - one of the country's largest and well-known brands Ifyou enjoy a fast-paced environment, have a high level of customer care and attention to detail, this could be the role for you

**Job description**:
**Reports to**: Head of Retail Customer Services, Customer Service Managers.

**Hours**: 40 hours per week (5 x 8). Any 5 days from 7.

**General description of the role**: The primary roles and responsibilities of a Retail Customer Service Advisor are to support the CS management team, maintain and provide excellent, friendly and professional service to Betfred customers. Toassist in supporting the Betfred organisation by obtaining, analysing and verifying the accuracy and order of information in a timely manner. The Head of Retail Customer Services will review the role on an annual basis to ensure the responsibilities have notchanged and are still relevant to the position.

**Key responsibilities**:This is not an exhaustive list.
- To support the Customer Service management team at all times.
- To resolve all customer queries professionally in line with agreed KPI's, ensuring that any escalations are raised promptly to maintain customer satisfaction.
- Process shop deposit/withdrawal requests on behalf of customers.
- Carry out administration duties as and when required.
- Ensure that all customer remote account shop deposits and withdrawals are dealt with as 100% accurate.
- Be conversant with all Betfred Standard Operating Procedures, Bonuses and Promotional campaigns.
- Assist with outbound campaigns and shop FOBT registrations.
- Understand fully and comply with the key objectives of the UK Gambling Commission.
- To be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice (LCCP).
- Any other duties requested by the CS management team in relation to the Retail CSA role.

**Key personal characteristics and competencies.**
- Experience in dealing with customers at all levels essential.
- Excellent customer service skills with experience of working in a fast paced environment.
- Professional telephone manner, with excellent listening skills.
- Ability to build and maintain good working relationships essential.
- Committed to improving levels of customer service essential.
- Analytical approach to problem solving essential.
- Competent computer skills including MS Outlook, Word and Excel essential.
- Ability to resolve support issues to final resolution and to a significantly high standard essential.
- Flexible approach to work, with the ability to multi task.

**Employee Benefits**
- A competitive salary
- Internal progression opportunities
- Excellent training package and ongoing support
- 33 holidays a year
- Social events
- 50% off Highstreet rewards
- Access to a private Box at the MEN Arena
- Draw for tickets to Manchester United Games

**970253LF**

**INDPSAM

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