Current jobs related to Claims Processor - Newcastle upon Tyne - Winn Group

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management and rehabilitation. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8 Star rating by Trustpilot, we provide an excellent service for the client from start to finish.

We are looking for ambitious Individuals to join our Claims Processing Team within our First Response Department as a Claims Processor. You'll receive thorough on-site training, ensuring you're well-prepared to excel in your role. Your input will be crucial in enhancing the quality of service we offer to our valued clients and stakeholders.

**Key Responsibilities**:

- As a Claims Processor, you will handle telephone inquiries from clients, stakeholders, and third parties about claims to ensure efficient and accurate processing according to policy and legal standards.
- You will build positive relationships with clients, manage their expectations, and deliver appropriate outcomes.
- Ensure accuracy in all aspects of claims processing, including:

- Regular updates on vehicle repairs.
- Organizing and uploading reports/invoices for claims.
- Reviewing and acting on total loss reports and coordinating vehicle collection.
- Conducting pre-checks and signing up clients for Open Banking.
- Handling medical instructions.
- Assist case handlers with claim tasks to keep the department updated.

**About You**

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

**Essential Skills and Experience**
- Attention to detail and accuracy
- Time management and organisation skills
- Experience of working towards deadlines and performance objectives

**About Us**

At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as **Integrity**, **Respect**, **Loyalty**, and **Reliability** and prioritises your success, wellbeing, and fosters your growth.

**What We Offer**
- **Competitive Salary**: Between £25,000 - £27,000.
- **Wellbeing Support**: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
- **Social and Charitable Events**:Across the year we host a range of events, including Christmas and Summer Parties, as well as an Annual Awards Night. Each year we support a local charity and host numerous fundraising events to raise money for a good cause. Currently, we support Tiny Lives and have raised over £15,000

**Working Hours**

This role is Full Time based on 40 Hours per week. We are also fully office based in Byker, Newcastle.

**Next Steps?**

INDMP

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Newcastle Upon Tyne NE6 1PL: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you require sponsorship to work in the UK? If so, from when?

**Experience**:

- Claims Processing: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person