Customer Service Advisor

1 week ago


Southampton, United Kingdom RIO GLOBAL LIMITED Full time

As a Customer Service Advisor, you’ll be the first point of contact for our customers, handling inquiries, resolving issues, and providing excellent service. Your role will involve understanding customer needs, offering solutions, and ensuring customer satisfaction.

**Key Responsibilities**:

- Identify and troubleshoot product or service issues effectively.
- Offer solutions that address customer concerns and resolve issues promptly.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members and escalate issues when necessary.
- Stay up-to-date with company products, services, and promotions.

**Requirements**:

- Previous customer service experience is a plus but not required.
- Strong communication and interpersonal skills.
- Ability to stay calm under pressure and handle challenging situations professionally.
- Excellent problem-solving skills.

Pay: From £24,508.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Free parking
- On-site parking
- Transport links

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 31/10/2024



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