Receptionist

**MAIN DUTIES**:To contribute to providing a high quality, effective and efficient reception and administrative support to patients, clinicians and the practice manager

1. Responsible for receiving requests from patients by telephone or in person for clinicians and entering into a computerised appointment system.

2. Accepting and registering new patients, checking details of registration and offering new patient health check.

3. Responsible for dealing with queries and enquiries that patient presents with at reception or by telephone e.g. results, change of personal details, requests to speak to doctors or nurses.

4. Responsible for receiving requests for repeat prescriptions, issuing of signed prescriptions and dealing with queries related to prescriptions

5. Providing on line access to patients who request patient facing services

6. Follow all relevant procedures and processes in line with policies for access to medical records and to support other health care professionals providing care to our patients

7. Carrying out computer work, which incorporates computerised appointments, checking details of patients, checking result of tests along with completing tasks as per request

8. Responsible for administrative support to any other special clinics that may need to be held. Sending patient appointments and ensuring notes are kept up to date.

9. Responsible for typing correspondence for the practice, including referrals to other services

10. Collating patient medical details for home visits as per visit book.

11. Scanning and electronic filing of reports, correspondence, results from various sources into patient notes.

12. To attend staff and team meetings within the practice

13. Liaise with staff working in the building including attached staff

14. Collect daily mail form the Health Centre main desk, open and sort mail

15. Ensure that the safety and security of the building is adhered to at all times.

16. Provide relief cover for other colleagues during sickness and holiday periods.

17. To undertake any other duties or responsibilities which may reasonably be required.

18. Checking test results have been viewed by the GP

19. Ensure that the reception protocols are kept up to date and amend accordingly with permission from the practice manager

20. Responsible for the accurate and efficient typing of all referrals and GP letters.

21. To be confident and efficient in all areas of the Electronic Referrals Service System and ensure that all referrals/letters are completed to deadlines with no outstanding referrals carried over to the following week apart from the GP’s Friday evening sessions that could generate referrals.

22. To comply with all care and quality control regulations including CQC inspections, help QOF target achievement and patient care improvement.

**JOB REVISION**
**STRICT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES CONCERNING PATIENTS. NO**
**INFORMATION MUST BE DIVULGED WITHOUT PRIOR CONSENT OF DOCTOR OR PATIENT**

**Main responsibilities of role**:

- Provision of high quality service to patients and internal and external colleague
- Seeking ways of improving efficiency and productively
- Seeking opportunity to develop
- Respecting and abiding confidentiality
- Be proactive and take ownership of all aspects of Safety, Health, Environment and Quality

**Key skill requirements**:

- The ability to work within a team environment with minimum supervision
- Organisation skills with the ability to prioritise individual workload and meet tight deadlines
- Oral communications and interpersonal skills with the ability to take a confident and diplomatic approach with patients and colleagues internal and external
- Be sensitive to patients requirements/needs is critical to ensure good relations
- Innovative with a focus on quality improvement
- Have the desire to help, service and meet the needs of the patients
- Proactively seek to find out additional information
- Have positive attitude and be enthusiastic
- Be able to tackle problem in a logical way, taking into account all relevant information and take responsibility for solving problems and seeing it throughout
- Have a working knowledge of excellent customer service
- The ability to work effectively under pressure
- A working knowledge of PC based computer systems and the ability to adapt quality to changes to these systems

**Behaviours**:

- Drive for excellent performance
- Displays initiative
- Adaptable to change
- Teamwork
- Diversity and inclusion
- Committed to life-long learning and self development

**Experience**
- Previous reception work, including dealing with the general public.
- IT Literate.
- General office procedures.
- Demonstrate ability to manage own workload and meet deadlines.
- Demonstrate ability to use own initiative.
- Able to deal with people efficiently in sometimes a stressful or aggressive situation.
- Previous GP reception and / or administration experience.
- Evidence of good organisatio