Intensive Support Worker- Complex Lives

**Intensive Support Worker
- Complex lives**
**Salary: £25,726.86**

**Contract: Permanent**

**Hours: 35 per week - (Rota based - 7 day week - Mornings, Evenings & Week-Ends)**

**Location**
**Housing First, Unit 4 Nelson Trade Centre, Nelson Street, Belfast, BT15 1BH**

**Your new role**
**You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.**

**To ensure effective case management for a caseload of approx. 7-10 highly complex and entrenched individuals who experience multiple connected and dependent challenges, usually including homeless/unstable housing, problematic drug use, mental ill health, offending behaviour, poor physical health, often underpinned by trauma.**

**The primary role of the post holder will be to act as a trusted key worker and to ensure effective coordination of a wraparound support plan for each client which will have been developed through the Belfast Complex Lives Multi Disciplinary Team (MDT) process.**

**Service user focus**
- **To provide effective ongoing case management and relationship building with service users, and those broader agencies/services supporting them, via sustained contact (including triage, initial support, detailed assessment and care planning)**
- **Supporting people to engage with services, to stabilise and to settle into accommodation settings**
- **To connect with local community support and to make positive lifestyle choices to progress in the Service Users recovery journey.**
- **Liaise with Belfast Complex Lives MDT partners and other agencies to secure support for, and activity towards, developing and delivering wrap around, dynamic and responsive support plans.**
- **Organise key worker sessions with individual clients based on need; focusing on responsibility-taking, reflection, action planning, and overcoming crisis and trigger points that may result in disengagement.**
- **Management and monitoring of progress; further develop and update support plans demonstrating progression, related activity and achievement against outcomes.**
- **Develop effective working relationships with staff across key Community, Voluntary and Statutory Services, including the convening of multi-agency meetings and case conferences/reviews to agree actions and ownership from services when/where needed.**
- **Regularly review and address barriers to progress in partnership and with individual contacts.**
- **Report progress to Complex Lives MDT and escalate issues as necessary.**
- **Be responsible and resilient in the face of challenging behaviour and individuals who may be in crisis; disclose and discuss risks responsibly, operate within existing data sharing frameworks; acknowledge areas of limitation; and liaise with all linked professionals responsibly.**
- **Use innovative and creative thinking to find solutions and identify key interventions which will have a positive or preventative impact on the individual and reduce crisis management and/or disengagement.**
- **Work within the wider Complex Lives MDT members and fellow support workers to define and agree priorities, share workloads, and support colleagues to achieve team objectives.**
- **Adapt to new ideas and reflective practice to develop and enhance future service delivery.**

**Strategic Responsibilities**
- **Provide support and direct input to development work and practice to establish increasingly preventative approaches to supporting people with Complex Lives**
- **Provide learning from the approach into service and system development work; contributing to the ongoing development of the Complex Lives approach and work within Belfast, to support vulnerable people.**

**Health & Safety**
- **To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.**
- **To undertake assigned duties regarding the overall health and safety and security of the service and utilize available security systems to manage risk relevant to the service.**
- **To ensure completion of all relevant wellbeing and health and safety checks**

**Administration & Record Keeping**
- **Carry out service administration tasks such as; upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the roles.**
- **To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.**

**Other duties**
- **To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent**
- **To at all times undertake y