Funeral Service Operative

2 weeks ago

Pinner, United Kingdom T.A Ellement & Son Full time

Job Overview:
As a Funeral Service Operative, you will play a vital role in supporting the funeral director and ensuring the smooth operation of funeral services. You will be responsible for various tasks, including the transportation of the deceased, preparation of the funeral home, and assisting with funeral ceremonies. This position requires sensitivity, professionalism, and a commitment to providing compassionate service to grieving families.

Key Responsibilities:

- Transportation:

- Safely transport the deceased from the place of death to the funeral home, and to the cemetery or crematorium.
- Drive and maintain funeral vehicles, ensuring they are clean and presentable at all times.
- Preparation:

- Assist in the preparation and presentation of the deceased, ensuring they are treated with dignity and respect.
- Prepare the chapel or venue for funeral services, including arranging flowers, seating, and audio-visual equipment.
- Ceremony Assistance:

- Assist the funeral director during funeral services, including greeting and seating guests, carrying the coffin, and coordinating with officiants.
- Handle any special requests from families with care and attention to detail.
- Administration:

- Maintain accurate records and documentation related to funeral services.
- Assist with administrative duties as needed, such as managing schedules and responding to inquiries.
- Maintenance:

- Ensure that the funeral home and facilities are clean, well-maintained, and organized.
- Conduct routine checks and minor maintenance on funeral equipment and vehicles.

**Qualifications**:

- Experience:

- Previous experience in a funeral service role or similar position is preferred.
- Experience in customer service or hospitality is beneficial.

**Skills and Attributes**:

- Compassion and Empathy:

- Demonstrated ability to interact with grieving families with sensitivity and understanding.
- Communication Skills:

- Excellent verbal and written communication skills, with the ability to convey information clearly and respectfully.
- Organizational Skills:

- Strong organizational and multitasking skills, with attention to detail.
- Physical Stamina:

- Ability to perform physical tasks such as lifting and carrying, often under challenging circumstances.
- Professionalism:

- High level of professionalism, integrity, and confidentiality.
- Teamwork:

- Ability to work effectively as part of a team and collaborate with colleagues.

**Working Conditions**:

- Hours:

- Flexible working hours, including evenings and weekends, as required by the needs of the funeral service.
- Environment:

- Work involves both indoor and outdoor settings, with exposure to various weather conditions.
- Adhoc basic office duties including answering the phone, taking messages and assisting with chapel visits.
- Physical Demands:

- Requires physical strength and the ability to stand for extended periods.

**Job Types**: Full-time, Permanent

Pay: £24,500.00-£25,500.00 per year

Additional pay:

- Bonus scheme
- Loyalty bonus
- Performance bonus
- Tips
- Yearly bonus

**Benefits**:

- Bereavement leave
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: FSO1

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