Lettings and Resident Services Specialist

1 week ago

WaltononThames, United Kingdom Compass Rock Full time

**Compass Rock - Resident and Lettings Service Specialist - Multi Site**

**Key Responsibilities**:
**Leasing**:

- Greet and assist prospective tenants, providing information about available properties. Conduct property viewings and tours, highlighting key features and amenities.
- Follow up with potential tenants and maintain an organised database of leads.
- Answer enquiries about rental rates, property availability and leasing terms.
- Provide support to the Property Managers at both lease up and stabilised properties with enquiries and viewings.

**Resident Relations**:

- Maintain positive relationships with current residents and address their concerns professionally and promptly.
- Assist in the resolution of resident issues and concerns to ensure resident satisfaction.
- Conduct inventories, move-in and move-out inspections, documenting property conditions.
- Ensure strong communication with residents.

**Administrative Support**:

- Help with the preparation of leasing and property management reports.
- **Sales Orientated**: The ideal person should be sales orientated, have a focused and driven approach to achieving leasing goals.
- **Communication Skills**: The ability to convey the benefits of the properties clearly and convincingly to potential tenants.
- **Goal Driven**: A relentless focus on meeting and exceeding leasing targets, with a strong motivation to drive occupancy rates.
- **Computer Literacy**: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software
- **Customer Service**: Be able to demonstrate through previous roles the importance of customer service and give examples of how you provided exceptional customer service
- **Customer Facing**: This role will require face to face interactions with our residents and prospective residents. A key requirement of the role is to interact with residents and be able to build strong relationships.
- **Interest in Property Management**: While we do not require previous experience in BTR or property management, a keen interest in the industry and a desire to learn about the sector will help ensure success in the role.

**Working Hours**:

- 5 day working week including weekend work (Saturday and Sunday) with 2 days off working on a rota basis
- 40 hour working week with hours between 8am and 7pm working on a rota basis

**Location**:Pimary Locations: Walton-on-Thames & Farnham

**Remuneration / Bonuses / Benefits**:Salary: £25,000 to £27,000 a year

**Benefits**:

- Company pension
- Sick pay
- Private Health Insurance
- Bike to work scheme

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Private medical insurance
- Sick pay

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Walton-on-Thames: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer relationship management: 1 year (required)

Work Location: In person

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