Spa Receptionist

**Job Ref**:11755

**Branch**:Apex Waterloo Place Hotel

**Location**:Apex Waterloo Place Hotel, Edinburgh

**Salary/Benefits**:12.30 per hour Competitive Pay plus excellent company benefits and perks.

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:27/01/2025

**Closing date**:12/03/2025

**Why join Apex Hotels?**

You will receive a warm welcome into the Apex family on joining us as a Spa Receptionist in our Waterloo Place Hotel. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Spa Team as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you're working.
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
- £200 referral bonus when your friends or family join the team.

Following you first successful 3 months, you’ll also receive
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Critical Illness Life Assurance cover

**Starting your Journey**:
As a Spa Receptionist,**you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a Spa Receptionist, you will be responsible for checking your own rooms are of a high standard and ready for our guests.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Joining the dedicated Spa Department, you will:

- Meet and greet guests in a professional and courteous manner, being an ambassador for the Yu Spa and setting the Spa ambience with the right first impression. Attention to detail is key.
- Have a complete knowledge of all spa offerings, from treatments to retail spa/leisure memberships. Maximise every opportunity to upsell promote the department to drive sales revenue.
- Develop a strong working knowledge of our spa computer systems, Premier Core, is key and being able to schedule appointments, take payments process bookings is a daily task. This might be in person or over the phone.
- Anticipate guests needs and provide memorable experiences.
- Actively promote the leisure membership, provide spa/leisure tours maintain a strong, professional relationship with members, remembering their names creating a welcoming environment. Process all new members, set up direct debits take all monthly payments.
- Deal with any guest feedback, issues or complaints in the moment, following brand standards to ensure that guests leave happy. Escalate to management when required.
- Complete opening and closing procedures within the spa reception area as per the daily checklist, and in line with the expected standard.

As a Spa Receptionist, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the Hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Receptionist. With this in mind, we are looking for a Spa Receptionist who:

- Can deliver excellent standard
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Holds a genuine desire to provide a Warmer Welcome to our guests
- 6 months experience of working in a customer facing role or similar
- Ideally previous experience of working within a Spa environme