Workflow Coordinator

**Workflow Coordinator**

**Stafford Fulfilment Centre**

We are looking for new Workflow Coordinators to join our distribution team at our Stafford Fulfilment Centre. Do you have several years’ experience within a Retail or similarly fast paced, high volume distribution environment with a record of success in an operational or analytical role? We would love to hear from you.

We are particularly interested in hearing from those with E-Comm management experience.

**The Role**

The Workflow Coordinator is responsible for supporting the allocation of work in the most efficient manner throughout the Stafford Fulfilment Centre. As a key role to workflow, the coordinator will identify trends in historic and current data to inform new and effective ways of managing workflow, taking ownership, and contributing to the overall success of the Stafford Fulfilment Centre service delivery and targets.

We will be providing full training for the WMS system for both E-comm and Retail as we would like a flexible team that can cover both areas eventually.

**Shifts**

4 on 4 off rotating between Nights (20:00 - 08:00) & Days (08:00-20:00)

**Key Responsibilities**
- Reporting to the Site Shift Manager responsible for supporting the allocation of work in the most efficient manner throughout the Distribution Centre (Both Retail & Ecom)
- Cluster, prioritise and allocate work tasks through the JDA Task Management System.
- Monitor workflows (put away, replenishment, picking, sortation and loading tasks) to support all operational areas are successfully achieving KPI’s.
- Consult with Site Shift Managers to allocate appropriate resource to fulfil work volume.
- Ensure orders are systemically fully processed to the point of shipping in line with the despatch schedule.
- Monitor workflows within JDA Task Management System and communicate with Site Shift Managers to ensure that areas of priority are being adhered to.
- Adopt an analytical approach towards historic and current operational performance to make recommendations of future resource requirements to the Site Shift Managers.
- Consulting with FLMs to gather information on operational progress to identify any potential operational challenges.
- Identify and escalate any operational risks to the Site Shift Manager.
- Report any short allocations to stock control for further investigation.
- Identify opportunities for continuous improvement and added value whilst key service levels are not affected.
- Complete daily and weekly operational reports, handovers, and key performance indicators (KPI) management.
- Responsible for developing a collaborative relationship with internal teams to ensure that communication within the operation is consistent and effective.
- Will act upon and follow up any other reasonable requests as identified by senior management.
- Control the manual promotional schedules, ensuring JDA is updated accordingly with correct load identification.

**What you will bring**
- Knowledge and experience of mechanical handling equipment, relevant warehouse management systems and an appreciation of transport management systems.
- Knowledge and experience of service level agreements (SLA’s) and KPI’s.
- Knowledge and experience of resource planning and work allocation.
- A focused and analytical approach to tasks.
- Excellent communication.
- Strong attention to detail and data analysis.
- Creative and resourceful under pressure.
- The ability to work under pressure in a fast paced, ever-changing environment.
- A high degree of flexibility along with strong work ethic.
- Ideally be educated to GCSE grade A-C standard (or equivalent).
- Advanced IT skills - including Microsoft Excel

**What you will get in return**
- Competitive pay
- Full-time employment
- Training and development opportunities
- Potential industry qualifications
- Room for career growth within our company
- A generous Total Reward Package, which includes:

- Paid annual leave (20 shifts per annum (including Bank Holidays), rising to 23 shifts (including Bank Holidays) after 2 years’ service)
- Free on-site parking
- On-site electric vehicle charging.
- A paid day off for your birthday
- An extra paid day off to celebrate a new pet in your family.
- Optional annual bonus scheme for hourly employees
- Cycle to work program for tax-free bicycle purchase.
- Enhanced maternity, paternity, adoption, and shared parental leave.
- Access to a subsidised canteen, discount in Pets at Home stores and more

(Note: Benefits are pro-rated based on your contracted hours.)

**About Us**

Pets just see people. They are not biased, and they do not discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience do not perfectly align, if you think you can make a unique contrib