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Hotel Receptionist

2 weeks ago

Preston, United Kingdom Barton Manor Hotel & Spa Full time

**Company Description**:
Barton Manor is a charming four-star hotel located just 5 minutes from Junction 32 of the M6, offering a perfect blend of modern luxury and scenic beauty. Nestled between Blackpool, the Trough of Bowland, and the Lake District, the hotel provides a tranquil escape with easy access to key regional attractions.

Our 57 beautifully designed rooms, along with a brand-new 46-bedroom extension due to open February 2025, ensure a comfortable and relaxing stay for all our guests. The hotel features a range of amenities, including an indoor pool, fully equipped gym, and spa facilities, perfect for unwinding after a day of exploring.

We are proud to offer a fully glazed link that connects our extension with the main building, providing additional restaurant seating, along with a large conference and banqueting space, capable of hosting up to 300 delegates. Our award-winning restaurant is renowned for its exceptional culinary offerings, making Barton Manor a destination for both relaxation and business.

**Job description**

**Scope of the role**

We are searching for a part time Receptionist to work 3 days per week The role is highly guest focused and needs a friendly, organised person with a professional approach, great administration and written skills, and an excellent eye for detail. A warm, kind telephone manner, followed by a meticulous booking and an effervescent welcome that ensures our guests are excited about their stay.

**Core Job Responsibilities & Duties**

As Hotel Receptionist, you’ll be responsible for consistently delivering the exceptional customer service this property has built a reputation on providing over many years. you will do more than just answer the phone - it will be down to you to ensure that each guest has an exceptional experience from the moment they check-in:
You will already be an established professional with a knowledge of the hospitality industry who lives breathes and sleeps exceptional service. You will be confident in responding to incoming queries to the hotel, whilst checking-in guests and all the time ensuring you provide an exceptional first impression. As a Receptionist at Barton Manor Hotel & Spa you will enjoy every part of making our guest stay memorable, enjoyable & relaxing so they want to return time and time again.

Up selling facilities in the hotel such as Leisure Club, Beauty and Walled Garden Restaurant.

Understanding the business and keeping up to date with hotel’s selling strategy and promotions

Shifts are on a rota basis and will be spread over 7 days.

**Personality**

Strong sense of need for achievement of goals and success

Ability to work under own initiative

Good listening skills and the ability to anticipate business needs

Able to develop relationships with the hotel teams

Capacity to read situation, understand environments and respond accordingly

High level of motivation, determination, and commitment

**Experience & Qualifications**

1 years Hotel Reception experience

A strong command of both written and spoken English

Computer literate with experience of Excel

Knowledgeable of hotel technology: Rezlynx PMS, Channel Manager, GDS, CRS, Extranets desirable however training can be provided

**Job Types**: Part-time, Contract, Permanent

Pay: £11.44-£11.90 per hour

Expected hours: 24 per week

Additional pay:

- Tips

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person