Housing Policy and Strategy/service Improvement Officer

Housing Policy and Strategy Officer, Service Improvement

**Salary**: From £41,511 up to £45,718 per annum

Hours: full time

Contract: Permanent

Location: Based at either one of our council offices across the county in one of the office locations with the expectation to travel across the County when required. Hybrid working is available.

This is a really exciting time to join the Housing Service at North Yorkshire Council. Following Local Government Reorganisation we have a new, ambitious Housing Strategy which sets out our vision for the future of housing across North Yorkshire and lots of work to do to improve the service we deliver to our residents. Following a full restructure of the Housing Service we have opportunities for people who share our drive and ambition to join our team

The Service Improvement Team is an exciting new addition to the Housing Service. The team is responsible for improving service delivery for our residents across all areas of the Housing Service, from our communications to our policies, processes and the systems we use. The team will focus on ensuring compliance with the Consumer Standards set by the Regulator of Social Housing. Service Improvement sits within the Housing Delivery and Partnerships Service.

**About the role**

Within this role you will support the Service Improvement Manager to ensure that a high level of service is delivered across all housing service areas, taking a lead on improvement projects and contributing to the delivery of the Housing Improvement Plan.

You will work closely with the Strategy and Performance Team in developing the Housing Revenue Account Policy Framework, ensuring that strategies, policies and procedures across our Landlord Services and Housing Standards functions are harmonised, fully compliant with standards, agreed through appropriate governance protocols and regularly reviewed.

You will also work closely with the Tenant Involvement Team, ensuring that service delivery and improvement is carried out in consultation with our tenants and their voice is heard in service development.

You will also have oversight of our service data, working with the Housing Asset Manager to ensure that relevant data and evidence bases are maintained to support and shape our housing delivery and service improvement priorities.

**What you will bring**

You will be passionate about delivering high quality services to our residents and have the drive to ensure continuous improvement and evidence based policy development.

You will have in depth knowledge of current and emerging policy and legislation regarding Housing and Social Housing in particular, with experience in developing strategy and policy.

Excellent communication skills are a must, both written and oral with the ability to persuade, influence and negotiate as well as problem solve and implement solutions.

**Working for us**

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays. Pension: save for your retirement with our generous local government pension scheme with a 22.6% contribution. Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££. Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers. Plus lots more

For more information regarding our service and other opportunities in Housing and what we can offer you please visit our dedicated campaign page: Opportunitiesin housing | North Yorkshire Council

**Contact and apply**

**Key dates**:
Closing date: 12TH January 2025

Interview date: Week commencing 20th January 2025

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

**Job Types**: Full-time, Permanent

Pay: £41,511.00-£45,718.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
- Work from home

Work Location: In person