Machinery Workshop Administrator

We are looking for an enthusiastic and detail-oriented Workshop Administrator to join our Machinery team. Play a vital role in keeping the agricultural wheels turning You'll provide top notch support to our internal teams and customers too. If you thrive in a fast-paced environment, enjoy problem solving and want to support your local farmers - this is the role for you **ABOUT US** Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions. Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods. **THE JOB** You will also play a key part in offering industry leading levels of service to our internal and external customers and enable future growth and development. Working as part of a busy workshop team, you will be responsible for the day to day administration of a busy workshop, covering the following areas: - Day to day administration of a busy workshop, covering the following key areas; - Warranty Claims and administration - Invoicing and customer liaison - Administration of machine registration and customer care process - Assisting Forman with day to day team management and work scheduling - Maintaining Department Standards - Phone and workshop reception - Key link to other departments and branches within the network - Any other task associated with the efficient administration and development of the business. **SKILLS, EXPERIENCE AND QUALITIES REQUIRED** **Essential** Strong written skills - proven ability to use clear, concise language for the specific purpose and audience. Confident IT user, including a working knowledge of the following packages: Word, Excel and Outlook Excellent interpersonal and communication skills, including the ability to consult, negotiate and liaise with suppliers, customers and internal stakeholders Has an organized approach to work and able to work using own initiative. Be a practical problem solver. Adopts a flexible approach to work and willing to take on additional responsibilities. Ability to influence and support with management of a diverse team. Ability to manage change and to adapt to unexpected demands on a day to day basis. Ability to assess priorities and manage competing deadlines both independently and as a member of a team **Desirable** Proven track record of supporting a diverse team and ability to adapt to unexpected demands Proven track record of successful internal and external customer relationship management Experience in a support role, with a focus on time critical service delivery. Experience in following manufacturers guidelines and adhering to dealer standards and processes Full UK Driving Licence. The above list is not exhaustive and your role will certainly change over time reflecting the changing needs and activities of the organisation and our commitment to making best use of new technology and continuously improving the way we do things. You must therefore be committed to personal development and to becoming multi-skilled in order that you can adapt to and welcome constant change in the effort to achieve the stated aim of "making continuous improvements in the efficiency and effectiveness of our use of resources". **BENEFITS** As part of The Billington Group we offer a wide range of employee benefits including: An attractive salary package. Annual salary reviews in September each year. A minimum of 25 days annual leave. Opportunity to work for a well-established family-owned business with ambitions for growth and innovation. **_ Your Health_** **Health Assured**:Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice. **Sick pay**:Generous company sick pay entitlement. **Health Cash Plan**:A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more. **_ Your Lifestyle_** **Staff Discount**:Colleagues are eligible for a generous staff discount on selected products at our Country Stores. **Cycle to work scheme**:A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment. **Flexible life assurance and critical illness cover**:Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates. **Perks At Work**:Access to an excl