Patrol Officer

**Job Title and Grade**:Patrol Officer, Grade 4

**Contract**: Permanent, Full-time.

**Hours**:36 hours per week (Annualised hours, please see general information)

**Salary**: £23,793.00 - £25,458.00 per annum including a 10% shift allowance

**Department/Section**: Estate Management Section

**Responsible to**: Head of Security & Campus Safety

**Reports on a day to day basis to**:Campus Security Supervisor

**Purpose of job**:To provide a flexible approach to the role and undertake a wide range of safety, welfare, security, physical Intervention, first-aid and car parking duties both within the University Campus and externally to University-owned and administered properties.

**Duties of the Post**:
The duties of the post, some of which will require physical effort such as standing for long periods, patrolling, climbing stairs, wearing PPE and stabproof vests etc. will include the following:
**Information Centre**
- To staff the 24-hour Information Centre, and provide information and general assistance to staff, students and members of the public using the University.
- To receive incoming telephone calls to the University out of office hours.
- To develop a good knowledge of campus services and facilities in order to correctly advise staff, students and visitors.

**Residents Welfare**
- To liaise with other departments (e.g. Accommodation Office and the Residents’ Support Network) to support students and staff.
- To respond to student and staff enquiries.
- To respond as appropriate to complaints in accommodation - e.g. noise complaints, anti-social behaviour etc.
- Programming of fobs, Key cards and door re-programming in accommodation buildings.
- Basic electrical investigation of trip switch failure.

**Personal and Physical Security**
- To provide a security service to the University, safeguarding the fabric of the University and property owned, used by, or entrusted to the University.
- To ensure the safety, well-being and convenience of users of, and visitors to, the University premises.
- To provide a cash escort service.
- To patrol the campus as required; locking and unlocking buildings, setting and checking alarms.
- To utilise approved procedures and techniques in a conflict situation to protect students or staff when necessary.
- Assist out sourced security contractors with the Quays, Meadows and Copse accommodation in the wider campus area.
- Support Traffic Officers on large events including Graduation Week, Arrivals Day, Applicant Days, Open Days, and UCAS Events, in the University car parks.

**Emergency Response**
- To provide the First Aid service on campus, including Mental Health First Aid (training provided).
- To respond to emergency situations.
- To liaise with emergency services.

**General**
- To implement and enforce regulations concerning staff and students.
- To liaise with the internal car parking Traffic Officers.
- On occasion act as a relief chauffeur for senior members of the University.
- To provide a high degree of customer service at all times.
- To follow standard operating procedures.
- To write clear and timely reports of all incidents and occurrences.
- Any other duties as required by the Deputy Director of Estates and Campus Services or their nominee.

These duties are a guide to the work that the post holder will initially be required to undertake. They may be changed from time to time to meet changing circumstances.

**Terms of Appointment**

For a full description of the terms of appointment for this post please visit**:

- PERSON SPECIFICATION -**

**Qualifications/Training**
- Have a first aid qualification or be willing to train in order to achieve this qualification (training will be provided) - Essential
- Have conflict management and physical intervention training or be willing to train in order to achieve this qualification (training will be provided) - Essential
- Have had training in Mental Health first aid or be willing to train in order to meet this requirement (training will be provided) - Essential

**Experience/Knowledge**
- Experience of working in a customer focused environment - Essential
- Good written and verbal communication skills, including good listening and report writing skills - Essential
- Experience of working with young people and/or an understanding of the issues facing students in higher education - Desirable
- Experience of working with, providing a service, and relating to, people from a diverse and multi-cultural background - Desirable

**Skills/Abilities *all specifications below are essential**
- The ability to work as part of a team and to use own initiative (e.g. when patrolling alone)
- Have the confidence and ability to deal with conflict or an emergency situation by remaining calm and professional under pressure
- Have the confidence to physically intervene in a conflict situation
- Have the ability to undertake both repetitive and varied tasks
- Excellent attention to detail
- Good negotiation skills
- Basic comp