Customer Quality Officer

**Andy File Associates Limited are working as a Recruitment Business on behalf of our client with regards this permanent position**

**Customer Quality Officer**

Our client is one of the UK’s leading independent aerospace and industrial forgers. They manufacture high-integrity, open-die and closed-die forged components in nickel alloy, titanium, stainless steel and carbon alloys for customers and tier-one suppliers within the aerospace, nuclear, power generation, marine as well as oil and gas sector.

**Main Purpose of the Role**

Reporting to the Quality Manager, you will be part of a team responsible for customer focused quality and product excellence. You will be responsible for producing customer quality documentation to the highest standards, handling customer quality issues and non-conformance as well as participating in both customer site visits and audits.

**Key Accountabilities**
- Review works route cards and other quality release documents for compliance to customer purchase order requirements.
- Produce and submit first article inspection reports packages to customer requirements.
- Focal point of customer quality liaison within the company
- Liaise with departments to promote a standard of product and documentation excellence.
- Produce final release documentation (Certificates of conformity, Customer concession documentation, Despatch documentation etc.)
- Approved final release signatory for companies products

Any other duties as may reasonably be required such as:

- Perform internal audits to defined schedule as required.
- Be involved in external customer audits/visits as required.
- Analysis of quality and product data as required.

**Skills and Experience**

**Essential**:

- Good understanding of Quality Procedures.
- Excellent attention to detail and organisational skills.
- Excellent knowledge of Excel, Word and Windows-based data systems.
- Ability to work to deadlines and keep calm in stressful times.
- Excellent communication and liaison skills.
- Flexible and proactive approach.
- Ability to work in a team as well as on your own initiative.

**Qualifications**

**Essential**:

- Educated to 5 GCSE’s A-C or equivalent, including Maths and English.

**Benefits**
- Competitive pay.
- Holidays - you will have 33 days holiday, including bank holidays.
- Pension scheme - offers a 5% contribution. The pension scheme comes along with further discounts on health, travel and rescue insurances.
- Bonus scheme - this is linked to team and company performance.
- Westfield cash plan - level 1 health cash plan which comes along with numerous discounts and special offers, including gym discounts, online, high street and grocery retailers and many more.
- Death in service payment, full company sick pay and long service rewards.
- Tax efficiency schemes: Childcare vouchers and Cycle to Work.
- Free work wear and PPE.
- On-site parking is available.
- Focus on wellbeing and mental health awareness.
- Trust - we encourage you to come up with ideas and get the most out of your job with us.
- Development - we offer genuine development opportunities to progress your career.

**Key Details**

Work hours: 37 hours per week

Location: Hillsborough, Sheffield

Job type: Permanent, Full-time

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: CQ- RT