Customer Service Assistant

5 days ago

Liverpool, United Kingdom Launch Resources Full time

Our client are one of the UK’s leading import, wholesale and ecommerce business’. They are looking for a customer service and sales admin assistant to join their growing ecommerce department:
**Job Description**:

- Replying to customers on Amazon Seller Central and other customer portals
- Dealing with customer returns - deciding if they are fit for resale
- Arranging for collections and sending out replacements
- Liaising with QA department highlighting potential product issues
- Managing stock levels on various portals e.g. Amazon, Wayfair, Ebay
- Sales administration - ensuring all orders are sent through to warehouse and shipping information sent on time
- Helping the content team maintain catalogue and feedback quality
- Reporting directly to Head of Customer Service and to Head of Digital

Skill/Knowledge Requirements
- Must have previous Customer Service Experience (preferably in E-Commerce)
- Must be willing to work some weekends in a rota within the customer service team
- Ideally have experience of Amazon Seller Central and other ecommerce portals
- Must have excellent speaking and writing skills
- Needs to be competent and confident using Microsoft Office particularly Excel - extra training on other systems will be provided

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