Network Engineer

Network Engineer

**The Company**:
Founded in 1998, Technimove has enjoyed over two decades as the industry’s leading Data Centre Transformation company. Boasting a global presence with multiple offices around the world, we are relied upon to deliver our core transformational services tomany of the world’s leading I.T. service providers.

We continue to the lead the market, staying ahead of the industry’s ever changing I.T. demands & our experience and expertise across all verticals gives us an unrivalled pedigree.

**The Role**:
The Network Engineer (L2) is responsible for providing support for Technimove’s managed Network services to our clients to ensure that their Network Infrastructure and inter-related systems remain operational.

Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the Network Engineer (L2) are able to restore service(s) to clients. Their primary objective is to proactively review client tickets and applytechnical/process knowledge to resolve them without breaching service level agreement (SLA).

**Role Responsibilities**:

- Proactively monitors the ticket queues.
- Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
- Update tickets with resolution tasks performed
- Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
- Provide second level support to all incidents, requests and identify the root cause of incidents and problems
- Communicate with other teams and clients for extending support
- Execute changes with clear identification of risks and mitigation plans to be captured into the change record
- Coach L1 engineering teams for technical and behavioural skills
- Triage and escalation to 3rd line as and when required
- Identify problems and errors before they impact a client’s service
- Participate proactively in all initial client escalation for operational issues.
- Contribute to the change management process by logging all change requests with complete details for standard and non
- standard including patching and any other changes to configuration Items. Ensures all changes are carried out with proper change approvals
- Plan and execute approved maintenance activities
- Audit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles
- The role includes an element of out of hours support based on a rota system after successful completion of probationary period - On call rota.

**Skills**:

- Solid experience required in delivering IT technical services within a medium to large MSP organisation
- Solid experience of Managed Services
- Solid working knowledge of ITIL processes
- Experience in working with vendors and/or 3rd parties
- Knowledge of WAN, SDWAN, WLAN, LAN networking disciplines across major tier 1 technologies, together with how these integrate with broader IT&S infrastructures
- Knowledge of how these services connect and enable End Users to perform work related tasks through connecting to server and storage platforms
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to work well in a pressurised environment
- Ability to adapt to changing circumstances
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

**Qualifications/Experience**:

- Minimum of 2 years of experience in a Service Desk environment
- Desirable - Minimum 2 years working for an MSP
- Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- CCNA is essential

**Salary**:
£30,000 - £35,000 dependant on experience.

**Benefits**:

- 22 days basic holiday (increasing to a maximum of 25 days)
- Company pension scheme
- Healthcare plan
- Personalised career development plan
- Bonus scheme

**Working Hours**:
40 hours per week Monday - Friday.

**Location**:
This role is predominately based from our **Croydon office (CR0 4WD)** with the expectation to visit client sites as and when required.
- Technimove is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, disability, gender reassignment, marriage or civil partnership, pregnancy andmaternity, race, religion or belief, sex, sexual orientation or any other protected characteristic as outlined by law. _