Call Centre Admin

1 day ago

Coventry, United Kingdom ScS Full time

**Description**:
We are looking to recruit a Call Centre Admin to join our Central Arranging Team.

You will be part of the voice of ScS, giving our customers a great experience and helping with any enquiries.

What’s the opportunity?

**Key Responsibilities**:

- Carry out administration on reports required
- Assisting with customer issues/Queries
- Being a team player and using initiative to help the team when prioritising tasks
- Dealing with delayed orders, container delays/vehicle breakdowns etc and handling the customers in a sensitive and understanding manner
- Using the dynamics system to review customer accounts and book the deliveries, using either telephone call or text message.
- Handling complaints in a friendly, empathetic way and making sure you become accountable for that customer
- Provide support to the management team by delivering the best performance you can in line with objectives and SLA's

**Skills, Knowledge and Expertise**:

- Highly self-motivated, proactive, personable team player
- Good working knowledge of Microsoft Office products (Excel, Outlook and Word)
- Conscientious, high attention to detail with ability to see tasks through to completion
- Effective communication
- Demonstrates the importance of customer service
- Demonstrates organisational skills to manage time effectively, meeting objectives and deadlines
- Good communication skills both written and verbal
- Copes well under pressure whilst working to tight deadlines

**What’s in it for you?**:

- Competitive salary
- Generous Staff Discounts on our beautiful Sofa, Carpets & Furniture range
- Terrific discounts from major High Street retailers and holiday companies, gym membership discounts and much more
- Generous holiday allowance
- Employee Assistance Programme (EAP)
- Long service annual leave benefits
- Cycle to work scheme
- Share incentive plan (S.I.P)
- Career Progression
- Company Pension Scheme
- Life Assurance

**About ScS**:
We are one of the UK’s leading sofa specialists, and you can find us on numerous retail parks all over the country.

We have over 100 retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. Our primary product focus helping customers to create the home they’ll love and that’s where you come in

At ScS, we are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. We believe that diversity in our workforce strengthens our company, sparks innovation, and drives success.

**Our hiring process**:
**Stage 1**:Applied
**Stage 2**:Review
**Stage 3**:Interview
**Stage 4**:Hired

  • Call Centre Representative

    7 days ago

    Coventry, United Kingdom Contechs Full time

    **Position: Call Centre Representative** **Sector: Professional Services** **Location: Whitley** **Position Type: 12 month rolling contract** **Inside / Outside IR35: Inside** **Salary: £22.16 per hour Umbrella rate** **About the company** I am currently recruiting on behalf of a Luxury Automotive OEM based in **Whitley** who are seeking a **Call...

  • Call Centre Advisor

    5 days ago

    Coventry, United Kingdom Talos360 Full time

    We are currently looking for a **Call Centre Advisor **to join our team in **Coventry**. You will join us on a full-time, permanent basis and in return, you will receive a competitive rate of **£19,760 per annum,** plus great benefits and progression opportunities with immediate start dates available., As well as a competitive salary, a fast-paced, fun...

  • Trainee Call Centre Representative

    2 weeks ago

    Coventry, United Kingdom 360 Resourcing Solutions Full time

    **Trainee Call Centre Representative** **Coventry - 37.5 Hours - Office Based** **£10.34ph / (£20,176pa)** We are currently looking for a **Trainee Call Centre Representative **to join our team in **Coventry.** You will join us on a full-time, permanent basis, and in return, you will receive a competitive rate of **£10.34** **per hour,** plus great...

  • Trainee Call Centre Advisor

    1 week ago

    Coventry, United Kingdom 360 Resourcing Solutions Full time

    **Trainee Call Centre Advisor** **Coventry - 37.5 Hours - Office Based** **£10.34ph (£20,176 Annum)** We are currently looking for a **Trainee Call Centre Advisor **to join our team in **Coventry.** You will join us on a full time, permanent basis, and in return, you will receive a competitive rate of **£10.34** **per hour,** plus great benefits and...

  • Trainee Call Centre Representative

    1 week ago

    Coventry, United Kingdom 360 Resourcing Solutions Full time

    **Trainee Call Centre Representative** **Coventry - 37.5 hours - Office Based** **£10.34ph / (£20,176pa)** We are currently looking for a **Trainee Call Centre Representative **to join our team in **Coventry.** You will join us on a full time, permanent basis, and in return, you will receive a competitive rate of **£10.34** **per hour,** plus great...

  • Trainee Call Centre Advisor

    7 days ago

    Coventry, United Kingdom 360 Resourcing Solutions Full time

    **Trainee Call Centre Advisor** **Coventry - 37.5 Hours - Office Based** **£10.13ph (£19,760 Annum)** We are currently looking for a **Trainee Call Centre Advisor **to join our team in **Coventry.** You will join us on a full time, permanent basis, and in return, you will receive a competitive rate of **£10.13** **per hour,** plus great benefits and...

  • Call Centre Advisor

    7 days ago

    Coventry, United Kingdom Workforce Staffing Ltd Full time

    Job Title: Call Centre Advisor Location: Coventry **Salary**: £10.00 - £12.00 per hour Hours: Monday to Friday 9am - 5:30pm Our client is a global provider of award-winning consumer products and due to expansion is looking to grow their customer service team. You must be passionate about providing excellent customer service as our client is extremely...

  • Admin Clerk

    2 weeks ago

    Coventry, United Kingdom Workforce Staffing Ltd Full time

    Job title: Admin Clerk Location: Coventry **Salary**: £12.50 per hour Hours: 8:00am - 4:00pm Monday to Friday This is temporary ongoing, long term contract. An exciting temporary opportunity has arisen in our client's busy operations centre for an experienced Admin Clerk. Day to Day duties will include the following: - General administration duties -...

  • Call Centre Agent

    2 weeks ago

    Coventry, United Kingdom Uniting People Full time

    **Call Centre Agent** **8:30 - 5pm or 9:00 - 5:30 ( working 1 full weekend/ 1 Saturday/ 1 Sunday)** **interviews this week** **SALARY: £20,00 - £21,200** **What you'll be doing** It's fast-paced where you'll be expected to deliver a consistently exceptional service Customer satisfaction and brand reputation are everything. **Full Training Provided(...

  • Call Centre Operator

    2 weeks ago

    Coventry, United Kingdom Epyx Limited Full time

    **About us**: epyx ltd, specialise in eCommerce solutions for the automotive sector. We’re a member of the Fleetcor Group, a global pioneer in developing new technology to help the fleet industry boost productivity and profitability. Our innovative 1Link platform empowers our fleet customers to supercharge business growth, by helping them manage vehicle...