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Team Based Administrator
2 weeks ago
An exciting opportunity has arisen to join our service as Administrator to our Stafford Mental Health Support Team at The Bridge in Stafford.
Your main duties will include answering phone calls, booking appointments, processing referrals, typing and distributing confidential clinic letters and reports, dealing with post, working closely with clinical staff and liaising with external Agencies as well as producing a range of information from a variety of data sources.
To apply, you will need to have a good level of education (including English and Maths) and RSA/NVQ level 3 typing qualification or equivalent experience. This post will involve regular VDU use, proficient use of various Microsoft office packages (i.e. word, excel, outlook, calendars) and audio typing equipment. Knowledge/use of the NHS Rio system is desirable, however, full training will be given as required.
As a person, you will need to be self-motivated, with the ability to prioritise your daily workload whilst also managing your working time effectively. You will be able work independently as well as being a good team player, with excellent communication and accuracy skills.
To provide general administrative services to support the smooth running of clinical services including:
Supporting with the preparation of all documentation, including agendas, circulating papers and minuting meetings
Typing letters and reports including audio typing
To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.
Making bookings and cancellations e.g. training places, rooms and interpreters.
Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person’s attention in a timely manner.
Supporting diary management of an individual or individuals (arranging meetings etc)
Monitoring of an individual or team inbox
Arranging external meetings / events / conferences including sourcing venues, arranging purchase orders etc
Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team.
To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
Providing cover for other administrative colleagues during staff absence
Dealing with patient/public enquires about services - liaising with professionals where required and escalate as appropriate.
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
Supporting your career development and progression
Excellent NHS Pension scheme
Generous maternity, paternity and adoption leave
Options for flexible working
Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccinations every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
For further information relating to this vacancy please refer to the attached job description and person specification.
There will also be an expectation to attend our team meetings which will be based at Anglesey House in Rugeley as & when required & on occasion to attend other quarterly face to face admin team meetings at Cross Street Clinic in Burton & Wilnecote Health Centre.
