Programme Manager, Brilliant Tutoring Programme

Location : Birmingham, Cardiff, Leeds and London.

The Opportunity

Our clients Programme Manager will support the team leadership of their team, ensuring excellent
programme delivery to all their schools. Their Programme Manager will manage at least two Programme Officers, each managing a cluster of school
- Tutor relationships. The Programme Manager will oversee all aspects of programme delivery by Programme Officersensuring key performance indicators are met. They will coach and support Programme Officers to deal with difficult and sensitive issues from schools and Tutors, becoming directly involved as a point of escalation. The Programme Manager will design and coordinatethe programme delivery cycle, ensuring that all communication to external stakeholders is high quality. The Programme Manager will deliver aspects of their provision including tutor assessment and training.

Person Specification

Time and Resource Management
- Excellent organisational skills, with the ability to prioritise and manage time effectively
- Ability to be flexible and adapt to changing priorities
- Helps others to develop the skills and behaviours to build good time and resource management
- Manages projects, with appropriate levels of time and resource input External Stakeholder Knowledge and Management
- Knowledge of the school and university sectors
- Coaches the team to identify issues and opportunities to better manage external stakeholder
relationships
- Actively shares useful information about stakeholders with internal colleagues at all levels
- Confidence in handling enquiries and conflicts from external stakeholders and adapting approach
to meet different needs

Communication
- Excellent written and verbal communication skills
- Evaluates the quality of communications within their team, suggesting improvements
- Confidence communicating with, and delivering to, a range of stakeholders
- Confidence presenting and delivering sessions to a range of audiences including school-aged
children and adults
- Makes sound, nuanced judgments about how, when and whether to communicate difficult or
complex messages

Initiative and Problem Solving
- Proactivity in seeking to enhance processes and identifying emerging risks, solving problems, and suggesting solutions as they arise
- Makes the case for improvements that have a positive impact and effectively shares solutions and improvements within relevant teams
- Encourages a culture of innovation
- Works with their team to respond quickly to solve problems, seeking input from relevant internal
stakeholders
- Uses and seeks out the best data available to analyse patterns and arrive at robust solutions or
improvements

Developing Self and Others
- Self-reflective and committed to own professional development
- Stretches self, team members and colleagues to develop

Person Specification
- Essential - Proven experience in leading the delivery of a project or programme across a locality
- Essential - Demonstrable experience of working in/with schools or the higher education sector
- Essential - Experience of managing a team
- Desirable - Qualified teacher (QTS or above) or academic research experience (Masters or above)

Role Specific Knowledge and Skills
- Essential - Knowledge of educational interventions, including impact management
- Essential - Knowledge of the school sector
- Essential - Capable of adapting quickly to new systems and interfaces
- Desirable - Teaching skills/delivering training to adults
- Desirable - Effective stakeholder management experience. Experience of engaging with schools, including senior leaders, to develop effective ongoing relationships to support the delivery of a project or programme.
- Desirable - Confident in using digital systems for delivery

Key Areas of Responsibility

The following areas of responsibility are the core of the role. However, the role is flexible and will vary
according to the needs of the team, and the background and experience of the successful applicant.
Team Management and Programme Leadership:

- Lead a team of Programme Officers, ensuring high quality programme delivery resulting in excellent pupil outcomes. This will include regularly monitoring programme outputs to ensure the team are on track to meet key performance indicators and targets.
- With the support of Director of Programme Management ensure effective collaboration between Programme Officers and Coordinators.
- Work closely with colleagues in Tutor Engagement and School Partnerships to plan effectively for placement delivery and resolve escalated issues.

Stakeholder Management:

- Oversee the relationship management of school and Tutors by Programme Officers, including dealing with escalated issues to ensure positive solutions are reached and ensure the team has strong systems in place to manage high volumes of relationships continuously.
- Support and coach Programme Officers to maintain effective relationships with schools which will include ensuring programme renewal and high Net Promoter Scores. This will include identifying opportunities and solutions for non-renewal schools.

Programme Delivery:

- Lead on ensuring high data return rates from Programme Officer direct reports, regularly evaluating patterns in data from school placements to identify areas of improvement, making changes as necessary.
- Design and co-ordinate their Delivery Cycle, with support from the Programme Co-Ordinator.
- Lead on ensuring that POs are effectively trained and briefed to ensure that all programme delivery processes run smoothly, including the monthly tutor payroll.
- Support the Director of Programme Management to quality assure and make improvements to the systems and processes used in the delivery of them.
- Support their team with troubleshooting of IT issues, liaising with the Tech team as necessary to implement solutions.
- Directly deliver aspects of their programme including training tutors and assessing tutors at assessment centers