Medical Receptionist

**Job Title**:
Medical Receptionist

**Responsible to**:
Office Manager / Deputy Practice Manager

**Hours**

11am to 7pm two days a week, and 8.30am to 4.30 two days a week

**Pay**

£10.42 per hour

**Main Duties and Responsibilities**

Act as first point of contact for patients to facilitate their access to the range of services provided by the Practice and where appropriate signpost them to the wider healthcare system.

Answer the telephone to patients and other callers.

Greet, assist and direct patients and visitors to the Practice

Co-ordinate the flow of communication between clinicians and patients during the working day. Ensure that messages are accurately delivered to the appropriate person

Pro-actively invite patients to attend appointments, check-up or regular long-term condition clinics as appropriate.

Provide patients with appointment slots that, to the greatest extent possible, meet their needs and optimise the use of clinical time in accordance with practice policies.

Actively promote services to patients and facilitate their access to them.

Ensure patient contacts by phone or in person are accurately recorded on the system so that other members of the team have a complete picture of a patients status if they are dealing with them in future.

Provide support to other members of the team as appropriate

Processing requests for medication and resolving queries in line with protocol.

Participate in team meetings and contribute ideas for improving how we provide care

General administration to support the smooth running of the practice.

**Job Title**:
Medical Receptionist

**Recruiter**:
Practice Manager

**Qualifications Essential**:
Good standard of general education

**Experience Essential**:
Experience in a customer service role and ability to cope in a demanding and busy role

Knowledge of how to handle and manage personal sensitive data in accordance with General Data Protection Regulations

**Skills Essential**:
Good level of numeracy and literacy

Excellent communication skills (Written and Oral)

Clear & polite manner in face-to-face and phone contact

Ability to plan and organise around priorities and work to complete multiple tasks to strict deadlines

Effective problem solving skills

Good interpersonal skills: especially influencing and empathic listening

**Behaviours Essential**:
Smart, polite and confident

A desire to develop and improve

Remain calm under pressure

Accept and easily adapt to change

Uses initiative to resolve problems

Effective and supportive performer in a team setting

Self-motivated

Flexible

Discreet and tactful

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

**Benefits**:

- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location