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Night Receptionist

2 weeks ago

Bristol, United Kingdom Klarent Hospitality Full time

**Job Ref**:AM13833

**Branch**:Mercure Bristol Grand Hotel

**Location**:Mercure Bristol Grand Hotel, Bristol

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:5 Nights over 7 Nights

**Hours per week**:40

**Posted date**:27/12/2024

**Closing date**:29/01/2025

**Would you like to work for a company that gives you**:

- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

**Rewards your hard work by offering you the below team benefits when you join us**:

- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities - “Hotel specific”
- Free Car Parking - “Hotel specific”
- Stays in our hotels at discounted prices **_or _**:

- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships - T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment

**Does the below sound like you?**
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards
- Good organisational / time management skills.
- Resilient, creativity, able multitask and can work under pressure
- Work with the company brand standards
- Ability to work morning, afternoon/evening, and weekends
- Able to deliver exceptional customer experiences all the time
- Is the Night Receptionist role for you for you, do you have you the skill set and experience to take on this role? **Then what’s stopping you?**

**Klarent Hospitality are recruiting for a Night Receptionist**

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

**The Role**:

- As Night Receptionist, you will provide night-hour reception services for guests to contribute to an overall exceptional experience from check-in through check-out
- Complete audits, as required.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist other departments, as necessary

Mercure Bristol Grand Hotel is a historic Grade II listed building from 1856 with a stylish and distinctive new look. The hotel was refurbished in 2018 and the rejuvenated interior draws inspiration from the historic past and the modern and vibrant city’s art scene. The hotel design was inspired by local artists influencing the décor. The hotel now features around 500 pieces of commissioned street art. The result is a classy yet contemporary style for a unique guest experience. Mercure Bristol Grand Hotel offers a dedicated pool and sauna with jacuzzi facilities, as well as the bee-themed Keepers restaurant & bar for a memorable and comfort stay. Great atmosphere and traditional British cuisine with a menu that also features homegrown honey from a hive on the hotel’s roof await you.