Emergency Control Room Officer

1 week ago

Leicester, United Kingdom 4Social Work and Public Sector Staffing Full time

**Emergency Control Room Officer - Leicester**

**Salary: £** **14.37 an Hour (Umbrella)**

**Full Time (37 hours per week)**

**Role Purpose**:
To provide prompt, considered and effective responses to emergency social care, medical need or equipment problems/concerns calls from a range of vulnerable and elderly persons.

**Responsibilities**:

- Undertakes prompt call handling and provides a caring and responsive service to customers and care workers e.g. by befriending/providing reassurance, organising medical social care and life critical situation, etc., responses and having control over this aspect of work when considering options.
- Undertakes administrative duties e.g. recording events, updating records & timesheets, maintaining information systems and contributing to and supporting implementation of any changes to guidance, processes or procedures.
- Checks the operation of equipment within the control room, including regular Business Continuity testing, returned TECS equipment that requires returning to stock, and rectify or report any faults.
- Collaborates with the TECS Installer in managing TECS stock levels and storing equipment securely.
- On a daily basis reschedule the AT / TECS Installers’ work to incorporate ad-hoc tasks, urgent installations, other work schedule changes, changes to future appointments and support them with data input, equipment returns, etc.
- Trains and supports other operational staff in emergency call handling, customer care and on ward referrals.
- Liaises with key stakeholders and team leader on any significant customer issues.
- Delivers training to operational staff and contributes towards developing guidance and procedures by working alongside all key stakeholders.

**Requirements**:

- Experience of dealing with members of the public/customers on a one-to-one basis via telephone and/or social alarm call system or similar to provide advice and support.
- Able to fully assess situations/calls presented, understand the need for support being requested and make informed decisions about urgency and type of response required.
- Able to liaise and collaborate with multiple agencies to onward refer customer/client needs.
- Knowledge of data protection

**We offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

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