Team Member

**ABOUT ADVENTURE LEISURE**

Guildford Mulligans, part of the Adventure Leisure family, is set to become the ultimate destination for fun, excitement, and unforgettable experiences As a brand-new venue, we are gearing up to deliver thrilling activities, electrifying entertainment, and exceptional service, all guided by our core values of People, Pride, and Quality. Our mission is to create memorable moments for every guest, ensuring adventure, laughter, and top-tier hospitality are at the heart of everything we do. With opening day fast approaching, now is the perfect time to join the team and be part of shaping something incredible from the ground up

**ROLE OVERVIEW**

Step into a dynamic role where you’ll be at the heart of delivering an exceptional leisure experience As a key member of the team at Adventure Leisure’s Guildford site, you'll work closely with the General Manager to elevate every aspect of the Guildford site, from thrilling activities to seamless operations ensuring customer expectations are consistently exceeded.

With a keen focus on revenue growth, you’ll unlock new opportunities through strategic upselling of retail products and an enticing food & beverage offering, making every visit an unforgettable experience for customers.

Beyond the day-to-day, you’ll play a vital role in shaping the long-term success of Adventure Leisure. Through unwavering determination and a commitment to excellence, you’ll help position Guildford Mulligans as the premier family-centric destination in the region.

**KEY ACCOUNTABILITIES**
- **Operations**_
- Maintain positive and effective relationships with customers and colleagues.
- Assist with the care and maintenance of all assets, inventory, and resources of the location.
- **Course Marshall**_
- Ensure customers are adhering to the course rules and regulations.
- Ensure that slow play/progress is kept to a minimum.
- Reinforce Health & Safety notices as required.
- **Kitchen**_
- Contribute to the preparation of all food for casual and function dining.
- Ensure adequacy of supplies at the cooking stations.
- Prepare ingredients that should be frequently available.
- Review all bookings for catered activities.
- Adhere to and maintain all Health, Safety & Hygiene rules and regulations.
- Advise the duty manager of any items/ingredients to be ordered in a timely manner.
- **People**_
- Ensure personal compliance within the BGL Academy is 100% at all times.
- Maintain a strong network with fellow Adventure Leisure colleagues to support robust collaboration.
- **Financial**_
- Implement and monitor all financial controls and ensure personal responsibility for all cash handling.
- Complete month end procedures for retail in line with BGL company stock taking procedures.
- Adhere and monitor compliance of purchasing policies and procedures.
- Ensure all BGL procedures and policies are adhered to.
- **Customer Experience**_
- Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.

**KEY EXPERIENCE, SKILLS AND ATTRIBUTES**

**Experience**
- 1 years’ experience working in a hands-on customer facing role - Essential
- Experience working as part of a large team - Essential
- Experience working in Food and Beverage - Essential

**Skills**
- Excellent communication skills: Verbal, Written and Listening.
- Prioritisation skills - the ability to plan work activities and to use time efficiently.
- Good Presentation Skills
- Good Time management and organisation skills
- Problem solving and decision-making skills (pragmatic)
- Strong Planning skills

**Attributes**
- Organised and enthusiastic with a “can do” attitude and attention to detail.
- Good ability to manage change
- Must be results driven

**EDUCATIONAL BACKGROUND AND QUALIFICATIONS**
- Good GCSE educational standard (essential)

**Job Type**: Part-time

Pay: £8.09-£12.21 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount

Schedule:

- Holidays
- Weekend availability

Work Location: In person