Hotel Night Porter

2 weeks ago

Huddersfield, United Kingdom New World Hospitality - Old Golf House Hotel Full time

The Old Golfhouse Hotel is looking for a night porter to join their dynamically growing new team. Temp-to-permanent opportunity with growth potential for the right applicant

Duties include:

- Ensure that all guests receive a warm welcome, setting the scene for their stay and seeing that guest needs are anticipated and that any requests are actioned.
- Complete tasks accurately and within given deadlines.
- Be responsible for the security of the hotel and its guests overnight.
- Taking telephone calls
- Must be customer service focused

We are looking for someone who is able to work between the hours of 10pm and 9am approx. Your duties will include keeping the outside and public areas of the hotel clean and tidy. This will include tidying and general maintenance as well as any guests needs throughout the night.

MAIN RESPONSIBILITES:

- Ensure that guest needs are anticipated and requests followed up. Build relationships with guests, ensuring that they want to return.
- Ensure good communication with all departments throughout the hotel. **Handle, follow up and communicate any comments or complaints.**:

- Assist guests with any requests e.g. information, directions.
- Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
- Ensure you have a well-founded understanding of all Hotel regulations.
- Tour all areas of the hotel on a regular basis and report irregularities.
- Preparing & setup Breakfast in restaurant
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Perform any related security duties as required overnight.
- Complete all incident reports.
- Record any unusual occurrences or problems arising to the Manager and take appropriate action.
- Ensure that guest areas and offices are clean and tidy at all times.
- Report any faulty equipment to the relevant persons.
- Report for duty punctually, paying attention to personal hygiene and tidiness.
- Carry out any other reasonable requests made by the Manager.
- Accept reasonable changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guest and patrons.
- Attend meetings and training sessions as and when required. Health and Safety
- Report all potential and real hazards immediately.
- Be fully conversant with all departmental Fire and Emergency procedures.
- Attend all fire, health and safety training
- Have a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Huddersfield, HD3 3YL: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Night Porter - OGH

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