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Tech Support Specialist

2 weeks ago

Newcastle Upon Tyne, United Kingdom Jobheron Full time

A leading provider of smart hospitality tech and digital solutions is looking for a skilled Tech Support Specialist to join their team in Newcastle upon Tyne.

Full training for this role will be provided.

This is an exciting opportunity for a tech-savvy to join a well-reputed company and build your portfolio

**About the Company**

They are the Future of Hospitality Management Software. Encompassing EPOS, Reservations, Loyalty & Customer Relationship, and Online Marketing Tools all in one package. Experience ultra-modern, intuitive software design and sleek hardware, including customer-facingscreens, designed to bring interactivity to the forefront of the customer’s experience.

**Key Responsibilities**:

- This role involves the maintenance and support of all computers (servers, desktops, cash registers, and laptops), databases, network and separate printers, and all other IT equipment
- Booking in IT Equipment, upgrading, preinstalling and preparing orders
- Provides day-to-day technical support/diagnose to customers for Point of Sale software, hardware and robotics including occasional technician installs, configures, and troubleshoots POS system
- Tech support member should support POS software development cycle to include requirement based on customer demand and feedback
- Collect user’s requirements and document and collect develops functional specifications for a better result
- Check and install software updates remotely and perform POS functions sweep before production release
- Perform functional testing, interpretation, and analysis of results of tests
- In case of any issue during the system function, provide technical support for POS help desk
- Manage Knowledge Base Articles Supports in product training
- On-boarding merchants including IT set up
- Product training with internal&externals sales and marketing activities including plan, publish and manage training portal
- Full training provided

**Required Skills**:

- They are looking for someone with a good work ethic
- Excellent eye for detail
- Problem-solving abilities
- Team Player
- An interest in IT hardware and software
- Ability to work under pressure

Sounds interesting? Click **APPLY** to send your CV for immediate consideration.

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