Admin Assistant

22 hours ago

Lytham St Annes, United Kingdom Beaverbrooks Full time

Job Introduction
- **Admin Assistant (Repairs Communication)**:

- ** Repairs**:

- ** Permanent**:

- ** 37.5 hours per week, Monday to Friday**:

- ** £22,384.79 per annum**:

- ** Closing Date: Sunday 5th January 2025**:

- ** Initial Chats: W/C 6th Jan 2025 / Interviews: W/C 13th Jan 2025**

The Repairs Department at Beaverbrooks focuses on providing Information on repairs and services and within this role, you will be required to work well within the team and to your own initiative as necessary. As a team, they strive to provide a quality, efficient and knowledgeable service; making the best decision, every time.

**Main Responsibilities**
- Confirming customer estimates to stores
- Advising with general enquiries and queries
- Chasing outstanding customer repairs with suppliers
- Processing post: sorting and dividing store repair parcels
- Generating & updating reports relating to customer repairs
- General admin to support other areas of the department

**About Beaverbrooks**

Established in 1919, we have 88 locations across the UK. This includes 63 Beaverbrooks stores & 22 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms.

We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.

Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community.

As a company - we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.

The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:

- Retail's 3rd Best Company to Work For - Best Companies 2024
- We have been awarded a 3 star accreditation for 'World Class levels of Engagement' for 19 years running - Best Companies 2024 - based on colleague feedback.
- 'Employer of the Year 2024’ - The UK Jewellery Awards

**Amazing benefits for amazing people**

They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, just some of the benefits we offer include:

- 28 days holidays (inc bank hols, pro rata)
- Contributory Pension & Life Assurance
- Outstanding colleague discounts, which extend to your family & friends
- Wellbeing scheme
- Employee & family support & counselling in partnership with the Retail Trust
- A variety of different schemes to help you support charities close to your heart
- Office profit share bonus

**ESSENTIAL SKILLS AND EXPERIENCE**
- Experience of, and passion for delivering excellent customer service
- Excellent verbal and written communication skills
- Ability to prioritise and demonstrate initiative
- Computer literate as well as a confident user of Microsoft Excel & Word
- Excellent rapport building skills
- Empathetic, caring and an active listener
- Self-motivated and results driven
- Ability to demonstrate objective complaint handling
- Assertive

**DESIRABLE SKILLS AND EXPERIENCE**
- Experience of working to process
- Knowledge of working with jewellery
- Flexibility to work additional hours to support business requirements at peak times

**Beaverbrooks - the hallmark of amazing people**

Ref: INDOFF

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