Weekend Host

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as a **Weekend Showroom Host** at our **Luton** branch.

In Japan, there is a deep-rooted culture called omotenashi, meaning to ‘wholeheartedly look after guests’. As a Showroom Host, you are a central member of the team and a first point of contact for our customers. Your role is to provide a seamless service in a fast-paced environment. Professional and friendly, you will be responsible for welcoming customers to the showroom, helping them with their inquiries and setting the benchmark for the customer experience they expect. Immaculately presented in business attire, with a passion for delivering great customer service, you will present the best image for the Steven Eagell Group. You will have a proven track record in the delivery of great customer service and experience in a fast-paced environment.

**Does this sound like you?**
- A passion for automotive retail and a willingness to delight customers
- Enjoy constantly meeting new people and building rapport and connections
- Have strong communication skills and like making people feel welcome and comfortable
- Enjoy working as part of a cohesive team
- Organised, professional and enjoy keeping your workspace neat and functional
- Looking for a long-term career in an industry leading automotive environment

**Experience & Qualifications**
- Good level of general education; ideally GCSE English and Maths
- Good IT and administrative skills
- Previous relevant experience within customer services or logistics
- Interests that support your work life balance
- Clean UK recognised driving licence

**Personal Skills**
- Excellent communicator
- Empathetic, able to anticipate and be authentic in looking after your guests
- Team Player
- Friendly, engaging and approachable
- Proactive and helpful
- Excellent organisational skills
- Efficient under pressure

**If so, then we would like to hear from you**

**Highlights of what you will do in your Job**
- Greets and welcomes all customers and visitors on arrival into the showroom, and ensures they are guided to the right person at an early stage in the customer journey
- Manages several sets of visitors and ensures wait times are kept to a minimum
- Ensures customers are offered refreshments
- Encourages customers to engage with the product and services in a relaxed environment
- Handles basic queries on product, using supporting information, so the customer feels they have been professionally dealt with
- Determines the next appropriate interaction to ensure the customer experience is personalised and efficient
- Briefs and updates the relevant specialist and updates sales executives on customer needs
- Manages and co-ordinates the showroom environment and ambience and ensures the showroom is clean and tidy in accordance with operational guidelines
- Handles inbound telephone calls and directs to relevant colleagues
- Works with the showroom team to support promotions and events, ensuring brochures are up to date and in the right place
- Aware of ‘Voice of the Customer’ data which helps inform your approach to the customer
- Maintains accurate customer records, keeping them up to date
- Attends training and meetings to continuously learn and gain product knowledge to enable progression in the role
- Works as a fully embedded member of the Centre team ensuring sales opportunities are handed over seamlessly to sales colleagues

**Privacy Notice**:
**Job Types**: Full-time, Permanent

**Salary**: From £11.00 per hour

**Benefits**:

- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Luton, LU1 3UZ: reliably commute or plan to relocate before starting work (required)

Work Location: One location