Operational Oversight Support

**Details**:
**Reference number**:

- 283956**Salary**:

- £34,173 - £39,777- £34,173 to £34,971 (National) and £37,520 to £39,777 (London)**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - People, Capability and Place**Type of role**:

- Estates**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Blackpool, Cardiff, Glasgow, Leeds, London, Manchester, Newcastle-upon-Tyne, SheffieldAbout the job

**Job summary**:
**For jobs located in Wales, the ability to speak Welsh is desirable.**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

DWP Estates Directorate are accountable for the delivery of all aspects of real estate services and the work we do is critical in ensuring the vital work that the Department undertakes is enabled effectively. The DWP commercial estate is the largest within Government and our diverse national property portfolio reflects this scale. It is a unique mix ranging from modern corporate centres, multi-occupied Service Centres, to its frontline high street services.

We are responsible for the Department’s 900+ workplaces, that provide workplaces for 90,000 employees and a UK wide presence for all those that visit us. Ultimately, the Department relies on us to provide safe and secure buildings that are fit for purpose and meet the needs of the business.

The Department is also committed to delivering Sustainability and Net Zero Carbon improvements across its estate, demonstrating leadership in making the public estate smaller, better, greener. The work you will be undertaking is therefore crucial in us meeting the needs of all those who use our services.

This position is based within DWP’s Estates directorate, part of People, Capability and Place and will be a representative across the Service Delivery Field and Corporate Function working closely with senior stakeholders and customers, to ensure high quality day to day delivery of services. With key responsibilities in supporting and ensuring cost effective improvements in operational delivery, increased customer satisfaction and compliance with policies and regulations, whilst supporting the delivery of the relevant aspects of the strategic Real Estate portfolio plan.

**Job description**:
**Key accountabilities**
- Tracks plans and activities across operational delivery, reporting through agreed Governance channels both within Service Delivery and more widely across Estates.
- Works closely with Finance Business Partners and Supply Chain Managers to ensure that the monthly financial reporting cycle, Security and FM, is supported with accurate budgetary information.
- Support the Operational Risk Manager - drawing together Regional risk management plans to allow accurate assessment of Estates level risk in line with risk management framework.
- Ensures that stakeholder engagement governance is actively delivered in line with the agreed framework that is in place across the team, support the preparation of meetings, ensuring consistency and identifying points of escalation.
- Ensures that supply chain engagement across FM and Security is actively delivered in line with the agreed framework that is in place across the team, support the preparation of meetings, ensuring consistency and identifying points of escalation.
- Monitors the teams role in the delivery of the Estates Portfolio Strategy, reporting on key milestones and being proactive in the development and improvement of processes.
- Take the lead role for the team in relation to SharePoint, Registered Files and FOI requests - setting up appropriate governance and ensuring compliance.
- Proficient in the use of Power BI, supporting colleagues with the production of management information for use with business stakeholders and the supply chain.
- Monitor and support people development activities within team, ensuring that training plans are kept up to date and working with suppliers to drive VFM through rationalisation of courses and delivery methods.

**Person specification**:
**Essential Skills, Knowledge & Experience**
- Experienced in a Property, Facilities Management or similar complex function within a large, matrix organisation.
- Understanding of building condition and performance, and related contract and clause management.
- Working with key suppliers/contractors who deliver both FM and project activities.
- Working with key suppliers in supporting negotiations, managing/escalating issues.
- Ability to work with a wide range of internal stakeholders, managing expectations and working collaboratively to jointly deliver.
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