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Operations Assistant Apprenticeship

2 weeks ago

Newcastle upon Tyne, United Kingdom ITEC North East Full time

The primary purpose of the role is to provide a range of general office, administration, telephony,
reception services and operational support to groups and individuals within the firm. The work will
include:

- Undertake various routine administrative tasks;
- Post related duties;
- Records management;
- Handling and processing incoming calls;
- Welcoming clients and visitors to the firm.

So who are we looking for? We are looking for someone with excellent interpersonal and
communication skills and with the ability to perform effectively in a team environment. The successful
would be desirable.

**Duties will include**:

- Handle and process effectively all incoming calls in a timely, professional, courteous and helpful

manner.
- Welcome all clients and visitors to the firm in a timely, professional, courteous and helpful manner.
- Undertake various routine administrative tasks, such as:

- Photocopying and binding of documents and plans
- Routine maintenance and support of photocopiers
- Scanning of documents
- Filing
- Stock control and replenishment of stationery and branded stationery items
- Deliveries to and collections from external organisations
- Post related duties including:

- Opening, processing, sorting and distributing all incoming post/DX
- Collecting, sorting and preparation of all outgoing post/DX
- Liaison with external courier services
- Taking deliveries by hand as and when required
- Forwarding faxes to the appropriate recipient.

Records management:

- Archiving and retrieval of information using appropriate systems.
- General facilities tasks (responsibility for the tidiness of your own work space and the general office

environment including communal resource areas and kitchen facilities).
- To ensure the business lounge is maintained to the highest standards:

- Meeting rooms to be regularly checked and any defects are reported immediately;
- Prepare and clear down meeting rooms before and after meetings; and
- Publications and newspapers to be kept up to date.
- Preparation/provision of refreshments and other catering requirements for meetings and visitors to

the designated meeting room and at the time specified.
- Provide general support in a professional, courteous and helpful manner to internal staff and

external clients.
- Maintain confidentiality of all client and other sensitive information whilst under your control.
- Assist with a wide range of administrative tasks.
- Demonstrate a willingness to undertake new tasks and duties and to work in or support other areas

of the business as work peaks require.
- Any other tasks or duties reasonably requested to undertake and qualified to perform.
- Continuously seek opportunities to develop personal effectiveness.

**Personal qualities**
- high standard of interpersonal and communication skills, especially in the context of client service;
- ability to perform effectively in a team environment;
- ability to work flexibly and respond to a changing environment;
- either have, be working towards or prepared to study NVQ level 2 in business administration or

customer service;
- good knowledge of Microsoft Office and accurate keyboard skills;
- ability to prioritise;
- knowledge of the services which the firm delivers

**Desired but not essential**
- full clean driving licence;
- switchboard/call handling experience;
- experience of working in a professional services environment

**Desired qualifications**
GCSEs in English and maths at grade A-C / 9-4 or equivalent.
**Training to be provided**
- Level 3 Business Administrator Apprenticeship Standard:

- Functional Skills if required

Via your ITEC tutor and on-the-job training, you’ll get the opportunity to learn:

- IT
- Record and document production
- Decision making
- Interpersonal skills
- Communications
- Quality
- Planning and organisation
- Project management
- Relevant regulation
- Policies
- Business fundamentals
- Processes
- External environment factors

**Role**:Business Administrator
**Job Location**:Newcastle-Upon-Tyne
**Company**:Muckle LLP

**Job Type**: Apprenticeship