Customer Services Advisor

1 week ago

South Shields, United Kingdom One Way or Another Ltd Full time

Customer Service Adviser role. The post holder will be responsible for the effective delivery of the client service, the single point of contact into Adults and Integrated Care.

An Adult Social Care Adviser (ASCA) is responsible for the effective delivery of the service ensuring that prompt and consistent information and advice is provided to ensure the person is connected to the right support to meet their needs.

Essential requirements
- A good standard of education including English and Mathematics (GCSE A-C) or demonstrably equivalent abilities
- Experience of working with adults with care and support needs, ideally having worked in a social care team, health or similar setting. This may include people with a learning disability, autism, older people, people with physical disabilities, or mental ill-health AND/OR
- Experience of working in a setting with direct customer contact, giving information and advice to customers
- Experience of accessing electronic information sources
- A good understanding of social care and health organisations, their roles and responsibilities
- A good understanding of the issues faced by adults and their carers
- Ability to communicate effectively, demonstrating empathy, effective active listening and professional curiosity
- Ability to manage calls which may involve children and adults at risk of harm and obtain and decipher key pieces of information to be able to inform decision making
- A good understanding and knowledge of Data Protection legislation
- Effective decision making skills which involve considering risks and needs
- Ability to present complex information both verbally and in writing
- Proactively looks for ways to improve the service by seeking customer feedback
- Takes responsibility for delivering and managing work within timelines and expectations
- Ability to work calmly under pressure
- Able to work outside of office hours as required
- Enhanced clearance from the Disclosure and Barring Service

**Job Type**: Temporary contract

**Salary**: £11.70 per hour

Schedule:

- Monday to Friday

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