Customer Service Co-ordinator

2 weeks ago

Tadley, United Kingdom 1to1 group ltd Full time

**Customer Service Coordinator - Housing Sector**
Tadley (Basingstoke Area)
£30,000 + Bonus | Hybrid Working | Excellent Benefits

Join a Dynamic and Well-Established Property Company

Are you a passionate problem-solver with exceptional organisational and customer service skills? We have an exciting opportunity to join our clients successful property company as a **Customer Service Coordinator**, where you’ll play a crucial role in ensuring that clients receive the best possible support.

**Why This Role?**
- **Competitive Salary**: £30,000 + bonus
- **Hybrid Working**: Enjoy flexibility with a blend of office and remote work.
- **Comprehensive Benefits**: Including Bupa healthcare, income protection, life assurance (3x salary), and more.
- **Work-Life Balance**: Full-time, Monday to Friday, 9:00 am - 5:30 pm.
- **On-Site Parking**: Free parking available.

**About the Role**

As a key member of the property team, you’ll oversee the day-to-day operations of our customer service function, scheduling workloads, coordinating repairs, and ensuring that customer interactions are handled with care and efficiency. You’ll play a pivotal role in managing relationships with customers, contractors, and your colleagues to keep everything running smoothly.

**Key Responsibilities**:

- Schedule and coordinate the daily workload for the Multi-trade Operatives.
- Be the go-to point of contact for customers, handling inquiries and ensuring they receive regular updates.
- Diagnose and prioritise repair requests, coordinating with contractors to ensure swift resolution.
- Keep all customer data accurately logged and up to date.
- Ensure smooth collaboration between customers and contractors while adhering to data protection regulations.
- Proactively manage van stock control for Multi-trade Operatives.
- Manage repair cost processes in line with company procedures.

**What We’re Looking For**:

- Proven customer service experience ideally within housing, property development, maintenance, or similar industry.
- A natural relationship builder with strong communication and IT skills.
- Ability to juggle multiple tasks and work under pressure to meet deadlines.
- Proficient in Microsoft Office, with an eye for detail and accuracy.
- Previous experience in property or a related field is preferred.
- A valid driving license is required due to the location.

**What’s In It for You?**
- **Career Growth**: Be part of a thriving company with opportunities for professional development.
- **Health & Wellbeing**: Bupa healthcare and life assurance ensure you’re looked after.
- **Generous Time Off**: 25 days of holiday, plus bank holidays.
- **Supportive Environment**: Join a close-knit, collaborative team that values your contributions.

If you’re ready to take the next step in your career and thrive in a role where you can make a real impact, we’d love to hear from you

1to1com

**Job Types**: Full-time, Permanent

Pay: £30,000.00 per year

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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