Group Reservations Executive

2 weeks ago

London, United Kingdom Holiday Inn Kensington High Street Full time

**Group Reservations Executive**

Holiday Inn London - Kensington High Street is one of Europe’s largest Holiday Inns, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food & Beverage offering comprises of a spacious restaurant, Lounge Bar and Open Lobby café. Additionally, we offer a stunning private garden area plus a Health Club, Pool and Spa.

We are currently recruiting for a Group Reservations Executive to join our team. Reporting to the Reservations Manager and working closely with the Revenue Manager, the Group Reservations Executive will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times.

**Key Duties and Responsibilities**:

- To assist in the management of Group Block Space - Leisure Groups / Ad Hoc Corporate Groups / Exhibition & Event Groups and Allocations.
- To respond to all incoming inquiries for groups, and to get accurate and detailed quotations on timely basis from Revenue Manager.
- To be knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
- To input Group/Block Reservations into OPERA reservations system, ensuring all details are accurate and complete in line with the agreed departmental standard.
- To ensure strict chasing / follow up / contracting procedures are in place and adhered to.
- To ensure full and accurate communication with all relevant departments on group issues.
- To assist in ensuring that the Groups sheet is accurately compiled and distributed on time.
- To maintain accurate filing systems for all Group correspondence within the department, and ensure all filing is completed daily.

**Requirements**:

- Knowledge of Opera.
- Previous experience in groups or reservations.
- Attention to detail and well organised.
- Drive for results and confident.
- Ability to be reactive and proactive.
- Excellent command of the English language both written and oral is essential.
- Ability to cope well under pressure.
- Highly motivated, and a team player.

**What we offer**:

- Competitive salary + incentives.
- Meals on duty.
- Company funded healthcare plan.
- Access to GP helpline, Virtual Doctor, and Legal advice helpline.
- Access to Perkbox.
- Uniform and dry cleaning.
- Employee discounts across IHG hotels.
- Career Progression to everybody who wants to grow and develop within the company or industry.
- The opportunity to be part of a fantastic team and working for a Brand defining Hotel.
- 28 Annual Holidays (included Bank Holiday).
- Pension Scheme.
- This hotel is independently owned and operated by Kensington Close Hotel Limited._

**Salary**: From £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: One location

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