Licensing Officer

**Job Capsule Supplementary Information: Licensing Support Officer (Level Two)**

**This supplementary information for Licensing Support Officer (level two) is for guidance and must be used in conjunction with the Job Capsule for Licensing Support Level Two**

**Job Family: Customer Service Job Zone: Two Level: Two**

**Role Purpose**:

- Providing information, advice and assistance to Licence Holders, members of the public and a range of stakeholders in relation to licensing and public protection.
- Record and maintain records of licensing database, licences, fees, etc.
- Drafting and issuing licences in accordance with the operating schedule and/ or decision of the licensing panel.
- Responding to customer enquiries across the various licensing regimes. e.g. Licensing Act 2003, Highways Act 1990, London Local Authorities Act (MST) etc.
- Training and supporting entry level and other experienced Licensing Support Officers on work areas covered.

**Example outcomes or objectives that this role will deliver**:

- Has a high level of customer services experience
- Is able to deliver high quality services across a number of core service areas within Public Protection
- Is able to work seamlessly across a number of customer service access channels, telephony, face to face, processing, correspondence and web.
- Is able to move across teams and channels to respond proactively to changes in customer demand
- Is able to make high quality decisions on the frontline to ensure that enquires are resolved at the first point of contact
- Is able to manage complex cases and case-work with high skill level
- Is able to contribute to service improvements through ideas and participating in projects as required
- Is able to provide support to entry level and other experienced Licensing Support Officers

**People Management Responsibilities**:
None

**Relationships;**
- Liaise with Licensing Support Officers, Licensing Enforcement/Policy officers, Team Leaders, Head of Service etc
- Partnerships are mainly internal

**Work Environment**:

- The job is office based at 8thFloor 5 Pancras Square

**Technical Knowledge and Experience**:
**(**_E.g. qualifications that are essential for the role and / or examples of the experience role holders would be expected to have in order to succeed in the role) _
- Maintain awareness of Legislative changes as pertain to Licensing.

Maintain awareness of service changes and developments across the Council
- Adjusting to a changing work environment
- Familiar with at the Public Protection service clusters and the customer access processes and systems they employ
- Understanding of key aspects of integrated service delivery and links between front line and professional service areas
- Desirable - general understanding of relevant public service mandates - e.g. customer focus, personalisation, safeguarding etc

**Camden Way Five Ways of Working**

In order to continue delivering for the people of Camden in the face of ever-increasing financial pressure, we need to transform the way we do things. We call this the Camden Way. The Camden Way is a key part of our transformation strategy often referred to as the transformation triangle, which links the Camden Plan, the Camden Way and the Financial Strategy together.

The Camden Way illustrates the approach that should underpin everything we do through five ways of working:

- Deliver for the people of Camden
- Work as one team
- Take pride in getting it right
- Find better ways
- Take personal responsibility

For further information on the Camden Way please visit:
**Job Type**: Temporary contract

**Salary**: £20.96 per hour

Expected hours: 36 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- camden (required)

Ability to Relocate:

- camden: Relocate before starting work (required)

Work Location: In person