Service Support Officer

2 weeks ago

Nottingham, United Kingdom Nottingham City General Practice Alliance Full time

We are looking to appoint a part time Receptionist (Service Support Officer) to join our Service Support Team. As part of this team, your core responsibilities will be front line reception duties and administrative tasks. The service opens from 4-8pm Monday to Friday, 9am-5pm on Saturdays. We offer routine appointments with GPs, Nurses, Clinical Pharmacists and Physiotherapists.

GP+ is not a walk-in service, all appointments are pre-booked by patients already registered at GP Practices within the city.

The service operates on a hub and spoke model. The Hub sessions will be based at the Angel Row premises and the spoke sessions will be based in the PCN localities. You will also be expected to provide bank cover, bank holidays and weekend cover when needed.

Recommended for applicant to start as soon as possible.
- Answering the telephone, taking messages, and passing them on appropriately
- Processing appointment requests by telephone or in person
- To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams
- Entering computer data updating patient records
- Ensuring confidentiality is maintained at all times
- Having a thorough knowledge of all procedures and policies
- Attending team training events as part of ongoing development and training
- Dealing with referrals from GP Practices
- Managing the appointment system to ensure that all patients booked in are registered on the clinical system before their appointment
- Ensuring that any required documentation and tasks are sent back to the patient’s practice after their appointments.
- Ensuring that all clinician rooms are ready for their clinics, and that clinical trolleys are fully stocked
- Checking in and out equipment needed by clinicians
- Preparing the Clinical rooms before clinics commence and checking the rooms when clinics finish
- Assisting in the booking of clinicians within the rotas on the appointment system
- Assisting clinicians requiring chaperones for appointments
- Booking translators as and when required
- Signposting Patients to community services
- Assisting patients with prescription requests
- Recording any significant events that take place during the shift, and reporting to management

Nottingham City General Practice Alliance is a GP federation that operates to support, connect, and represent General Practices in Nottingham city. We are the lead employer for Primary Care Network (PCN) staff, employing on behalf of our member PCNs. We are close to employing over 100 ARRS (Additional Role Re-imbursement Scheme) roles.

We currently employ over 45 Clinical Pharmacists across the city, and our goal is to ensure that all staff are supported to grow and thrive. We have been nationally recognised for our models of supervision, and have recently appeared on the Specialist Pharmacist Service Webinar to share our experiences.

Please find the attached the job description and person specification for the main responsivities for this role.

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