Duty Manager
2 weeks ago
**What you’ll be doing?**
As Operations Manager, you will be responsible for managing the smooth flow of all day-to-day operations within the hotel, allowing the General Manager time to concentrate on strategic development.
You will be responsible for maintaining standards and inspiring and motivating the team to deliver bespoke guest service in accordance with our ethos and policies. You will ensure a smooth 4 red star guest journey from arrival to departure by exceeding guestexpectations, whilst identifying and maximising all sales opportunities and ensuring your team are developed to do the same.
**What you’ll need?**
- Ideally from a 4+ red star Hotel background with an exposure or experience in a coveted rosette environment, you will have excellent people skills, enjoy being ‘hands on’ and have the ability to deal with the fast pace of a volume led luxury resort.
- Experience at HOD level with a similar quality environment;
- To be highly personable with proven leadership skills and financial acumen;
- Be someone who shares our passion for hospitality service and our drive not only to succeed, but to surpass expectations.
- To be highly organised, with the ability to manage both the ‘hands on’ elements of a busy operation, whilst leading the management team and looking ahead to plan for future business and events.
**What’s in it for you?**
Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employees receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personaldevelopment, alongside being coached and mentored by some of the best in the industry.
If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.
**Salary based on a 45 hour contract**
**Perks of Eden**:
- We recognise the importance of work life balance and so offer an enhanced annual leave entitlement of 31 days annual leave entitlement, rising to 33 days with service;
- Stay & Dine - £50 BB per room 50% off food & 25% off drinks
- Spa & Shop - Discounted products and treatments;
- Relais & Chateaux, Small Luxury Hotels of the World and Pride of Britain Hotels - discounted stays - both UK and international;
- Merlin Entertainment discount, including Warwick Castle, London Dungeon, Alton Towers and more
- Use of our gym facilities; and golf facilities.
- And we care about the health and wellbeing of our teams, so you will get access to a confidential Employee Assistance Programme, Hospitality Action;
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