Head of Data and Business Intelligence

**Why LNER?**

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our multi-million-pound digital transformation is well advanced and is rapidly gathering speed. We aim to be the best digital railway in the UK and beyond. Our exciting plans for the future will embrace new ideas, experiences, backgrounds, technologies, and ambitions. As part of that we now aim to be the UK's first properly data-driven railway company. This is a fantastic time to join us and help drive our journey. This is not a run of the mill opportunity.

**Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.**

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**Are you on board?**

As our Head of Data and Business Intelligence you will lead the Business Intelligence function, drive innovation through data, introduce new ways of using data for economic value, improving performance, and customer experience both on and off the trains. You will drive the increase in data literacy and skills across the organisation and embed analytics and reporting within all departments all within sound governance practices. You will develop and lead the Business Intelligence strategy which will transform the businesses approach to data and reporting and ensure data driven decision-making.

Within this role you will be responsible for creating a central Business Intelligence team to act as an inhouse consultancy-style service to the business for data, analysis, and reporting, ensuring they provide clear, accurate and usable insight to the rest of the business.

You will also lead and oversee the development and implementation of our Data strategy, aligning data initiatives with overall business goals and ensuring that LNER's data assets are effectively managed, and maximum value created from them.

LNER has now got a machine learning team using AWS and more, a full analytics team using Alteryx and Tableau, live train performance data, an AWS data lake, and we continue to invest in business wide systems to enable data driven decisions.

It's your chance to develop this to its full potential inside an organisation that believes in transformation.

You'll also;
- Take ownership of and guide the necessary training initiatives to ensure colleagues develop the skills needed to become a data driven business.
- Develop an operating model which allows the organisation to better utilise high-quality data and information for insight and service improvement.
- Increase productivity by working alongside the team embedding process automation (RPA) and analytical tools in departments across LNER.
- Set guidelines for usage of data and extracting value.
- Work with the teams to help develop their usage and technical strategies for data across the business.
- Work with architects and others to suggest new tech and techniques and lead delivery of them.
- Chair the Data Centre of Excellence
- Proactively identify opportunities to increase revenue, drive down costs or embed process efficiencies across LNER.
- Deliver innovative solutions to solve business problems using data and our platforms.
- Refresh and deliver on the data strategy and act as LNERs Data Owner, liaising with DfT and other industry groups on all data related matters.
- Build relationships with managers to develop a data-driven culture within the organisation, exploring opportunities to improve the use of data through new technologies and techniques such as big data, ML, AI and real time data.
- Oversee the collection, management, and safe storage of data.
- Build and maintain strong working relationships with other executives.
- Be a key driver of enterprise digital transformation and innovation.

**What you'll need**:
We are looking for someone who has previously worked within management and leadership roles and has proven experience in the creation and successful deployment of data strategy across organisations. We'll also require:

- A highly adept and persuasive communicator, with the ability to present and articulate complex matters in a simple and effective way to a range of stakeholders, with differing levels of experience with data, to gain buy-in and commitment across complex organisations.
- Significant experience within management and leadership roles; directing, developing, and motivating teams in a complex, changing and often regulated environment.
- Extensive experience in leading quantitative analysis, with excellent Excel skills and a working knowledge of analytical tools such as Tableau, Power BI or Qlik.
- Experience of using data processing tools such as AWS, ML, Redshift, Alteryx, AWS Glue, SQL Coding or Python.
- Strong written skills and the ability to produce output ac