Helpdesk Operator

Annual salary: up to £25,396.00

Helpdesk Operator

Rainham

Full Time Permanent.

Salary up to £25,396 per annum,

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

About the Role:
As a Helpdesk Operator you will be working with London Borough of Havering in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A helpdesk Operator within our Rainham branch. You will be providing administration and helpdesk support. This role is central to our communications with Clients, our team and our Sub Contractors/ suppliers. You will be which ensuring that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with mínimal average turnaround time.

Main Duties
- Answering calls from residents, booking appointments for operatives
- Assisting with any other admin responsibilities in branch

Role Criteria:

- Worked within a call centre environment.
- Good Customer Service Skills
- IT Literate
- Able to work as part of a team or alone.

Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Uniform

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.