Customer Experience Advisor

2 weeks ago

Sittingbourne, United Kingdom Optivo Full time

**Sittingbourne, Kent - flexibility to split time between homeworking and office**

**Permanent, Full Time**

Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer experience...every time

As a **Customer Experience Advisor,** you’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll needto be confident using your own initiative and have the ability to update systems and follow processes.

As the first point of contact for Optivo residents, you’ll provide a caring, empathetic, and solution focused service to offer a speedy, consistent and professional customer experience.

This is a permanent, full-time position that offers the option of a hybrid working arrangement to allow you to split your time between working from home and working at our Sittingbourne office.

**What you’ll need**:
We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:

- Great customer service skills
- A 'can do, solution focused' attitude
- Strong people and communication skills
- An understanding of contact centre technology
- The ability to work closely with colleagues in all departments

We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be able to work flexibly within these hours

**What's in it for you**:

- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working

**Inclusion and Diversity**
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experienceand perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to ourOne Team approach.

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