Customer Service Clerk

1 day ago

Oldbury, United Kingdom Clarke Transport Full time

Clarke Transport a family business - one of the leading privately owned multi-service transport organisations in the UK are looking for a **Customer Service Clerk** to work out of our depot in **Tipton, West Midlands.**

Are you Interested in a transport role within one of the nation’s leading, pioneering distribution organisations? Would work with an organisation that invests in its people, career development and ongoing personal development? Would work in a fast-paced, progressive environment interest you?

**Job Role & Purpose**
- You will be the first point of contact for all customer complaints and queries.
- You will provide excellent customer service, ensuring complaints and queries are dealt with in a professional manner, with efficiency and effectiveness, to minimise business risk and to promote the Company brand.

**Duties**
- Promptly and effectively resolve customer queries and complaints, in accordance with the Company’s policies and procedures, to promote customer satisfaction and brand loyalty.
- Maintain regular contact, with internal and external customers, to provide excellent customer service, which offers a professional, personal and timely service throughout.
- Ensure that customer queries and complaints are fully investigated and, where possible, resolved, by your team, prior to any handover to another department.
- Maintain customer database records, in line with Company processes.
- Ensure that correct processes are followed, seeking approval and / or escalation, where necessary, from the Customer Service Manager on proposed actions to be taken, such as for reimbursements and / or compensation.
- Actively chase up any outstanding actions, where required, in order to complete the claim / accident report to a gain a necessary conclusion.
- Provide regular feedback to the Customer Service Manager on trends in queries and / or complaints.
- Compile reports on key departmental data, as requested.
- Assist the efficient conclusion to a query or complaint.
- To complete any other reasonable duties as instructed by the management team.

**If you are a Customer Service Clerk, that genuinely has a desire to forge a career in a fast-paced environment with the ability to drive improvement, this is the career move for you.**
- **£11.78 (40hrs per week)**:

- 20 Days plus 8 statutory holidays (28 days in total)
- Additional Holiday after 4 years’ service - Extra Day for every additional year’s service up to a maximum of 5 extra days.
- Full uniform and PPE provided.
- Auto Enrolment Pension Scheme

**Job Types**: Full-time, Permanent

Pay: £12.57 per hour

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount

**Experience**:

- customer service: 2 years (preferred)
- Logistics customer service: 2 years (preferred)

Work Location: In person

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