Customer Service Assistant

2 days ago


Colwyn Bay, United Kingdom BOCS Self Storage Full time

**Company description**

THE LEADING SELF STORAGE BUSINESS IN NORTH WALES

**Job description**

BOCS Self Storage Ltd. is a busy storage business in Mochdre. We are looking to strengthen our team by appointing a part time Customer Services Assistant.

The position is to implement the day-to-day operations as part of a team of three. You will work with colleagues on site and occasionally on your own looking after the operation.

This is a part-time role with minimum contracted hours of 16 per week. You should be able to work Saturdays (1 in 3) and also have some flexibility to cover holidays for other members of staff. Generally, your hours will be in two shifts of 8 hours (9am to 5pm) each week with a 7 hour Saturday shift (9am to 4pm) every other three

**The person**

**Day to day responsibilities**
- Managing enquiries.._
- Speaking knowledgeably with the enquiring customer about the service we offer
- Logging all the enquiries on the system accurately.
- Showing units to potential customers to discuss and identify the right size for them
- Managing customers.._
- Ensuring all customers’ invoices and payments are up to date
- Managing all financial transactions efficiently and processing the end of day routines
- Managing the vacate process efficiently and logging vacating customers off the system
- Maintaining the site presentation, cleanliness and security to a high standard.
- At all times providing a friendly and helpful service to all new and existing customers
- Managing the business_
- Managing the CRM system accurately and keeping it up to date.
- Providing additional skills e.g.: - website analysis, social media, marketing, data analysis etc

The salary is £12 an hour with an additional performance bonus of approximately 10 to 15% of basic salary for meeting targets. Full training will be provided and no prior sector specific experience required.

Part-time hours: 16 per week

**Job Type**: Part-time

**Salary**: £12.00 per hour

Additional pay:

- Bonus scheme

**Benefits**:

- On-site parking
Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability
Work remotely:

- No



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