Fraud Investigator

1 week ago

Edinburgh, United Kingdom Search Consultancy Full time

Fraud Investigator
- Banking
Location - Edinburgh
Search Consultancy is working in partnership with a major multinational investment bank and financial services company based in Edinburgh looking to recruit Fraud specialist's ASAP on a full time permanent basis.
This is an exciting time to be joining one of the biggest and most successful financial services organisations in the world as they are launching a new digital bank in the UK. They are looking to build the best in class customer service function in Edinburghas they embark on this exciting chapter.
So if you've got experience in Investigation in a fraud or financial crime role within banking/financial services or other customer facing environment we would love to hear from you.
Job Purpose
As a Fraud Investigator, you will be required to manage fraud risks to protect customers and help reduce potential financial losses for the bank. This will be achieved by responding to fraud alerts and managing fraud cases within a multi-skilled fraud operationsteam. You will investigate cases identified by fraud monitoring systems, or escalated by our fraud Tactical response team, to mitigate fraud risk and provide resolution for a claim. You will be expected to have emotive conversations with customers who havebeen victim of a scam or impersonation fraud. You will be expected to collaborate with other operations teams and stakeholders in other jurisdictions to build what we aim to be an industry leading customer service operation.
Previous Experience & Skills
- Previous experience in Fraud or financial crime
- Strong analytical mind-set with experience investigating fraud or financial crime in a previous role.
- Ability to identify fraud and related financial crime risks and take the appropriate steps to mitigate the risks.
- Knowledge of the UK regulatory framework and best practice regarding fraud prevention.
- Have excellent communication skills, both written and verbal.
- Be empathetic and a problem solver.
- Comfortable working in a start-up environment.
- Have a growth mind-set.
- Be a multitasker - talk/type with the customer whilst researching resolution and maintaining customer engagement.
- Have an intrinsic passion to deliver first class service.
- Be a team player and excellent brand advocate.
- Have a passion to learn and self-develop.
You will be provided with a structured training programme which will allow you to develop your skills and afford you a number of career development opportunities across different teams and will also receive an attractive benefits package.
This role is shift based 35 hours a week between 8am - 8pm which will include morning, evening and weekend work on a rotational shift basis.

  • Fraud Customer Protection Investigator

    1 week ago

    Edinburgh, United Kingdom JPMorganChase Full time

    **JOB DESCRIPTION** We are Chase - part of the JPMorgan Chase family. We are a leading provider of traditional and digital financial services worldwide, our customers are at the heart of everything we do. As a Fraud Customer Protection Investigator in the Customer Protection Group (CPG) within Chase Fraud Operations, you will be responsible for supporting...

  • Complex Case Investigator, Fraud Prevention

    7 days ago

    Edinburgh, United Kingdom NatWest Full time

    Join us as a Complex Case Investigator, Fraud Prevention - In this role, you’ll deliver successful customer and business outcomes by investigating high value or complex fraud and scam cases end-to-end to deliver a first class service - Day-to-day, you’ll maximise funds recovery opportunities and support business processes, policies, and procedures - This...

  • Fraud Specialist

    5 days ago

    Edinburgh, United Kingdom Search Consultancy Full time

    Fraud Specialist - Banking Location - Edinburgh Search Consultancy is working in partnership with a major multinational investment bank and financial services company based in Edinburgh looking to recruit Fraud specialist's ASAP on a full time permanent basis. This is an exciting time to be joining one of the biggest and most successful financial services...

  • Fraud Review Agent

    2 weeks ago

    Edinburgh, United Kingdom Trainline Full time

    Company Description **Trainline** is an innovative, tech business with a mission to **bring together the world’s rail, coach and other travel services **into one simple experience. We aim to make travel easier and more accessible, encouraging people to make **more environmentally sustainable travel choices**. We’re hugely proud to be the **world’s...

  • Fraud Advisor

    22 hours ago

    Edinburgh, United Kingdom Search Consultancy Full time

    Fraud Advisor Are you passionate about Customer Service? Our client is a Global Financial Organisation who has launched a new digital bank based in the UK. As such they have created a best in class customer service function in Edinburgh and are on the hunt for talented Fraud Response Advisor's to join them and leadfrom the front. The position is customer...

  • Fraud Specialist, Chase Uk

    7 days ago

    Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** At Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach. Using your investigative mindset, you will respond and manage fraud risks, protecting our customers and reducing losses for both them and the...

  • Management Consultant

    2 weeks ago

    Edinburgh, United Kingdom CAPCO Full time

    **role location Scotland - Hybrid** **About Capco** Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. We are: - Experts in capital markets, banking and payments and wealth and asset management - Deep knowledge in financial...

  • Payment Operations Analyst APP Fraud and Collateral

    2 weeks ago

    Edinburgh, United Kingdom Modulr Full time

    Payment Operations Analyst Specialist APP Fraud & CollateralEdinburgh Full-time In office 4 days/weekDo you have experience investigating payment fraud and managing collateralAre you passionate about safeguarding assets and improving payment processesDo you want to develop your expertise in embedded payments and financial risk managementIf so we would love...

  • Fraud & Billing Specialist

    1 week ago

    Edinburgh, United Kingdom Build A Rocket Boy Full time

    **Responsibilities**: - Assist with investigations of fraud and billing issues - Identify and prevent fraud schemes - Resolve billing disputes within player queries - Work with other departments to improve fraud prevention and billing processes - Stay up-to-date on the latest fraud best practices, trends, and technologies - Maintain accurate records of...

  • Associate- Regulatory

    5 days ago

    Edinburgh, United Kingdom Thomson LRC Full time

    Job Description\tLeading international law firm.\tAssociate level lawyer to join their specialist Regulatory & Investigation team.\tHybrid-Working + Competitive Package. Role Profile:The Dispute Resolution team are involved in complex financial products, capital markets, financial services transactions, and instruments, as well as securities and financial...