Supervisor, Patient Service Centre

3 days ago

Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

The Patient Service Centre (PSC) Supervisor role is essential to our Outpatient service, playing a crucial role in the supervision of the service, patient experience and our administrative pathways and processes. The successful applicant will contribute to providing seamless care to our patients.

This role involves leading a team compromising of Senior Administrators and Assistant Administrators in the operational delivery and clinical governance of Outpatient Services.

To work closely with the Operational team, other supervisors and senior administrators with continuous development of our improvement and quality standards.

The PSC consists of five teams, all of whom work collaboratively to support each other when needed. Our teams are:

- The Pre-Registration Team
- responsible for registering all referrals onto the system and actioning the patient responses to text reminders.
- The Rapid Access Team
- responsible for registering and booking appointments for all patients referred in for suspected cancer within the national RTT timeframe of two weeks.
- The Surgical Team
- responsible for booking new appointments for the surgical specialities.
- The Urgent Long-Term Care Team
- responsible for booking new and some follow-up appointments for the general and specialist medicine specialities.
- The Head and Neck Team
- responsible for booking new and some follow-up appointments for head and neck specialities, including the Ophthalmology.

Please see attached a full list of the duties for the role are available on the attached Job Description.

The Outpatient Service Team is a hard-working Team who are highly motivated and effective. As a large Trust we have Outpatient Services across six sites, including three acute sites in Ashford, Canterbury and Margate. In Outpatients we provide key services within the patient pathways for Outpatient and inpatient activity. We work hard as a Team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.

We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.

We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000. We also provide specialist services for Kent and Medway.

We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that’s second to none, and a healthy package of benefits, it’s easy to put down roots in East Kent Hospitals.

Please see attached the full Job Description for a detailed breakdown of the role and main responsibilities.

  • Supervisor, Patient Service Centre

    3 days ago

    Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    Please see attached the full Job Description for a detailed breakdown of the role and main responsibilities.

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