Team Leader

7 days ago


Brent Cross Station, United Kingdom Fenwick Full time

Are you the person who is passionate about people, fashion trends and creating an excellent shopping experience for all our customers, that we are looking for?

This role is a great opportunity for someone ready for a new challenge and wants to develop their career in retail with a business on an exciting journey

**About the Opportunity**

Our Team Leaders are key in creating an amazing customer experience in-store. You will work alongside your team, role modelling excellence to surprise and delight our customers.

You will work alongside with our partners across multiple brands within the beauty hall such as Charlotte Tilbury, TOM FORD, M-A-C and Chanel and many more to continuously develop the customer experience.

As the Team Leader, you will ensure all customer queries are handled effectively whilst coaching and developing the team on their KPI’s and leading the day-to-day operation of the department in the Sales Manager’s absence.

We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed
- Experience in a team leader or similar role/business (Essential)
- An excellent communicator with strong interpersonal skills
- Passionate about delivering excellent customer service
- A strong interest in Fenwick and the brands we sell

**About Fenwick**

Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family-owned department store group. We are on an exciting journey, transforming the business to exceed our customers' expectations, and we are always on the lookout for talent to join us.

We have 9 stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say four of our stores also house our functional teams, allowing for a truly collaborative approach.

**We offer a competitive salary and benefits package including**:

- 25% Colleague Discount (across most areas)
- 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
- Commission scheme for all retail sales colleagues
- Birthday day - 1 additional day off in the month of your birthday
- Holiday Purchase Scheme option to buy up to 5 days leave
- Business Dress Loan Scheme interest free loan to buy clothes for work
- WeCare a 24/7 online GP, mental health support service, get fit programme and more.
- Perks a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
- Cycle to Work scheme
- Pension scheme

**Job Types**: Full-time, Permanent

**Salary**: £12.21 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location


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