Operations Administrator

We have a fantastic opportunity to join the Operations team at Walnut Unlimited as an Administrator. You'll support the field based research interviewers with mobile fieldwork enquiries, materials and equipment, along with general administration to support the team.

If you are super organised, with experience in Administration and excellent customer service skills, and a genuine desire to start your career within operational market research, we’d love to hear from you.

In return we will give you all the support you need to grow your experience, and develop your skills in a supportive environment, with a great team.

**We believe in Hybrid working, which for us is a blend of working remotely and across our teams in Winchester. **It’s all about choosing the best environment for you, your team, your manager and the business on any given working day

**Specifically, you will**:

- Provide administrative support for all field based market research interviewers.
- Be the point of contact on all support calls, helping with equipment, tablet issues, IT kits, escalation when required
- Maintain the database tracking location & status of equipment used for fieldwork.
- Take responsibility for all fieldwork equipment, making sure the correct equipment is available for each project at the right time
- Collate and mail out all fieldwork materials
- Assist with verbatim coding of surveys when required to aid analysis.
- General administration duties, including answering incoming calls, ordering stationery etc

**Requirements**:

- Ideally you will have gained some experience in an Administration or Customer Service role and be looking to develop your experience and career within a Market Research environment
- Good verbal and written communication skills, you’ll be able to explain to others in a clear, concise and timely manner
- Ideally you will have GCSE passes in Maths and English or equivalent qualification, with a good knowledge of IT equipment (Tablets/Laptop/Desktops)
- You’ll understand the management of data and the importance of protection of confidential information.
- Be a self-starter who shows initiative, flexibility and able to take responsibility for your actions
- Organised and methodical able to follow process
- You’ll have a collaborative, inclusive and professional approach to working with colleagues, partners, clients and suppliers.

**Benefits**

Walnut Unlimited is more than a research agency.

A Sunday Times 100 Best Companies to Work for, we help brands connect with people, by understanding people. We believe that interpreting human behaviour is as much an art as it is a science. Walnut uses market research techniques to understand what we think, how we feel and, most importantly, why.

Blending neuroscience, behavioural science and data science, we uncover the truth behind our human experiences.

Our people are key to our success. Human understanding is what we do, both in terms of understanding people but also understanding our people. Whether this is investing in training and development, improving staff benefits or funding a really great day out, people are the heart and soul of everything we do.

We value:
**Respect** - Respect for self, for each other and the work that we do.

**Spark** - Demonstrate spark-y, charismatic, positive & energetic behaviour. (can-do / will-do / go-getting).

**Courage** - Brave and bold. Prepared to stretch self and boundaries.

**Collaboration** - Partnership across colleagues, across the Group, with suppliers and clients to achieve the best outcome.

**Evolution** - Evolve with the times, market trends, staff, clients and consumers.

If you have a hunger to better understand people and a desire to help brands help us all, get in touch.
- 25 Days’ Holiday per annum + Bank Holidays
- Christmas Closure
- Fully flexible hybrid working
- Additional Holiday purchase scheme
- Contributory Pension Scheme
- Life Assurance
- Healthcare Cashback Plan (Incl. Employee Assistance Programme)
- Travel loan and Cycle to work schemes.

As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you’re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can.