Matchday Safety Steward

We are currently recruiting** Matchday Safety Stewards** to join our team at Bolton Wanderers Football Club.

**_
This is a casual and / or part time role. Therefore, flexibility is essential as matches take place in the evenings or at weekends outside of normal working hours._**

**Primary Purpose of Job Role**

As a Safety Steward, you will carry out your duties in ensuring the safety and welfare of all spectators, customers, and clients. Maintaining a high level of customer service, professionalism and ensuring that ExcluSec Professional Standards are maintained at all times.

**Hours**:

- Casual Contract (Zero Hours)
- Days, Evenings, Weekends and Bank Holidays
- Regular shifts available

**Pay & Benefits**
- £10.90 rising to £11.15 per hour upon complete of a Level 2 Spectator Safety qualification
- Mandatory Training Programme - Completion Bonus
- Short Notice Shift Allowance/Premium
- Wagestream - earned wage access
- Employee Assistance Programme (EAP)

**The Role**
- To be committed to ensuring the safeguarding and welfare of all spectators, customers and/or clients of the Club;
- To manage capacities and behaviour through proactive observation of an interaction with spectators and guests;
- To assist with queue management within the allocated areas;
- To ensure effective close down of areas at required times;
- To monitor crowds and spectators;
- To identify and report hazards and defects including suspect objects in line with the Club’s procedures;
- To report any unusual crowd dynamics as and when required;
- To ensure entrances, gangways and exits are clear;
- To provide guidance to the public when required;
- To check and verify tickets;
- To patrol the stadium as and when required;
- To segregate home and away fans;
- To observe and enforce ground regulations; and
- To provide a visual reassurance/presence to spectators;
- To deliver and provide excellent customer service to internal/external customer at all times
- To assist with emergency evacuation procedures as/when required
- To manage crowds and queues effectively
- To follow company and event specific policies, procedures and instructions at all times
- Be willing to work days, evenings and weekends
- To represent the 'ExcluSec' and client brands and promote a positive image at all times
- To undertake company, role and event specific training as/when required
- To adhere to company professional standards at all times whilst on duty.
- ** Any other duties commensurate with the role.**
- A Level 2 or above Spectator Safety qualification (or similar) **_is preferred_**:

- Be willing/available to work days, evening and weekends as/when required **_is essential._**:

- A flexible and professional approach to work **_is essential._**:

- Experience in a similar role would be advantageous
- Excellent communication and customer service skills **_is essential._**:

- Excellent command of English, both written and verbal**_ is essential._**:

- The ability to work on own initiative as well as part of a team**_ is essential._**:

- Due to the nature of the role, weekend working **_is essential_**:

- Taking pride in your appearance as well as representing the ExcluSec brand at all times **_is essential._**:

- Eligible to work in the UK **_is essential._**:

- Have a 5 year verifiable work history **_is essential._**:

- IT literate **_is preferred._**

**Please Note**:If you do not meet the **essential** criteria for this role listed apply, please do not apply.**We offer a range of employee benefits including access to Wagestream - an app-based service that allows employees to draw down 50% of their earned wages.