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Examinations Officer

2 weeks ago

London, United Kingdom ISTD Full time

**Summary of Role**

We are looking for an Examinations Officer to provide a wide range of professional and efficient administrative services in support of Dance Examinations both online and live.

The job’s focus is working within a team to assist with processing, planning, preparation, organising, co-ordinating and supporting Dance Examinations. The role will also involve communicating on a regular basis with examiners and members to provide support, guidance and help using the ISTD internal system.

This role will report directly to theHead of UK Examinations.

**Key Responsibilities**:
In addition to working closely with the Head of UK Examinations to assist with administration as and when required, the Examinations Officer will also be responsible for the following areas.
- Manage the examiner allocation and organisational process of the examination session. Proactively handle any arising issues and complications as needed.
- Maintain accurate records ensuring compliance with GDPR and ensure exam fees are received correctly within set deadlines.
- Act as the primary point of contact for examiners and Members, handle enquiries in a professional manner, and provide support with the use of the online exam management systems.
- Collaborate with other ISTD departments and the Faculties as required, for example, to arrange sitting in sessions, examiner upgrading and ongoing monitoring of international examiners.
- Work flexibly and provide support to other operational areas/colleagues as required and carry out any other reasonable duties as required by the Head of Department or Executive Management.

**Person Specification**

To take up the role of Examinations Officer, the individual will need to be engaged and motivated in the work and mission of the Society.

The Examinations Officer must demonstrate:

- A commitment to fairness and to promoting equality, diversity and inclusion.
- A wholehearted commitment to the mission of the Society.
- Knowledge of and an interest in dance education and training and the wider dance arts environment.
- A willingness to contribute ideas, thoughts, comments.
- Excellent verbal and written communications skills in English.
- Proven experience of developing and managing complex procedures in a fast paced, high volume office environment.
- Commitment to a high standard of customer service, with excellent interpersonal skills and confidence in dealing with enquires from internal and external contacts. Excellent organisational skills, coupled with the ability to multi-task, prioritise, remain calm under pressure, and see tasks through to completion whilst demonstrating accuracy and strict attention to detail. Critical thinking and good analytical problem solving skills to support effective decision making.
- Excellent team player, working flexibly and with others to meet the needs of Members, customers and the organisation.
- Sound IT skills with good working knowledge of Microsoft Office, aptitude towards online management systems.
- Attitude of personal responsibility and accountability and a flexible, ‘can-do’ attitude towards the workplace
- Ability to maintain confidentiality and GDPR data protection legislation requirements.
- Experience of working with and/or a willingness and capacity to learn, a range of current online tools to support the role eg. _Microsoft Teams, Zoom _and other online systems.

**Advantage**
- Educated to degree level or equivalent.
- Experience of working within an examination board, awarding body or dance/arts environment.

**Working Hours**

This is a full-time role, working 35 hours a week, from Monday to Friday from 9am to 5pm, with a one hour lunch break.

Flexibility to work occasional weekends to cover London Centre Examinations with time off in lieu (TOIL).

**Additional Information**
- This role will be offered on a Hybrid work basis (2 days worked in the office and the remainder of the week can be worked remotely). When working remotely, the postholder will be required to work from home in an environment with a high-speed broadband.
- The office remains open from Monday to Friday and is available for those who would prefer to work in the office environment or have difficulties working remotely.
- Hybrid working will be reviewed on an ongoing basis and employees may need to revert to homeworking, in line with any new government advice.

**Renumeration**

The annual salary for this position will be a Grade B - Officers / Coordinators, (which ranges from £23,856 to £27,000 per annum), depending on experience.

**Additional Benefits**
- **Flexibility**; this role can be worked on a Hybrid basis, (2 days in the office and the remainder can be worked from home). On days working in the office, employees have the option to adjust their start/finish time to avoid busy commuting times. More information is available in the ISTD Hybrid Work Policy.
- **25 days paid holiday**each year (plus the 8 public/bank holidays). In addition, 4 days b